DHL 2010 Annual Report Download - page 80

  division
BUSINESS UNITS AND MARKET POSITIONS
Two business units with customer-based solutions
 e   division comprises two business units: Supply Chain and
Williams Lea. In the Supply Chain business, we provide contract logistics solutions along
the entire supply chain for customers from a wide variety of sectors. WilliamsLea is a glo-
bal provider of business process outsourcing and a specialist in corporate infor mation solu-
tions, which involves managing companies’ information and communication processes.
Supply Chain services span industry sectors
We provide customers in many industry sectors with services that span the entire
supply chain. From planning, sourcing, production, storage and delivery to returns
logistics and end customer service, our customers rely on us to ensure a smooth logistics
 ow. We o er warehousing, distribution, managed transport and value-added services,
business process outsourcing, supply chain management and consulting as well as lead
logistics provider solutions. We ensure that our customers’ products and information reach
their markets quickly and e ciently, thus securing them crucial competitive advantages.
With local insight and global scale, we serve customers in more than countries and
provide support for complex transformation in their processes.
Our Supply Chain business provides expert solutions in six key strategic sectors:
Consumer, Retail, Technology, Life Sciences & Healthcare, Automotive and Energy. Each
sector is managed by a dedicated sector head who is supported by a global team of spe-
cialists who handle customer projects and develop sector-speci c supply chain solutions.
Consumer and Retail are two of our largest sectors, both of which o er major
growth potential for the division. We manage supply chains all the way from the source
of supply to the retail shelves for customers in these sectors.  is calls for  exibility,
reliability and cost e ciency as the key value drivers for our services in these sectors,
which range from international inbound logistics and warehouse and transport services
to packaging and other value-added services.
Glossary, page 
Glossary, page 
Glossary, page 
Supply Chain
logistics solutions Supply Chain sectors Williams Lea Services
Warehousing
Distribution
Managed transport
Value-added services
Business process outsourcing
Supply Chain management
and consulting
Lead logistics provider
Consumer
Retail
Technology
Life Sciences & Healthcare
Automotive
Energy
O ce Document Solutions
Customer Correspondence
Management
Marketing Solutions
Deutsche Post DHL Annual Report 
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