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Cover
. Selected key fi gures (continuing operations) I
 Group structure II
 Target-performance comparison III
 Multi-year review IV
 Events VI
A Group Management Report
Business and Environment
. Organisational structure
of Deutsche Post DHL 22
. Group structure from different perspectives 22
. Global economy: growth indicators for  27
. Brent crude spot price and euro  dollar
exchange rate in  28
. Trade volumes: compound annual growth
rate  –  29
. Major trade fl ows:  volumes 30
. Market volumes 30
.  calculation 32
. Net asset base calculation 32
.  after asset charge  33
. Net asset base (unconsolidated) 33
Deutsche Post Shares
. Deutsche Post shares: multi-year review 34
. Peer group comparison: closing price
on  December 34
. Share price performance 35
. Candlestick graph / -day moving average 35
. Shareholder structure 36
Economic Position
. Selected key indicators for results
of operations (continuing operations) 37
. Consolidated revenue from continuing
operations 38
. Consolidated  from continuing
operations 39
. Total dividend and dividend per no-par
value share 39
. Finance strategy 41
.  to debt 41
. Ratings awarded by rating agencies 43
. Financial liabilities 44
. Operating lease obligations by asset class 44
. Investments by region 45
. Capex and depreciation, amortisation
and impairment losses, full year 45
. Capex and depreciation, amortisation
and impairment losses,  45
. Operating cash fl ow by division,  47
. Selected cash fl ow indicators
(continuing operations) 47
. Selected indicators for net assets
(continuing operations) 49
. Net liquidity ( – ) / net debt ( + ) 49
Divisions
. Key fi gures by operating division 50
. Domestic mail communication market,  51
. Domestic dialogue marketing market,  52
. Domestic press services market,  52
. Domestic parcel market,  53
. International mail market,  (outbound) 53
. Mail Communication: volumes 54
. Dialogue Marketing: volumes 55
. Parcel Germany: volumes 55
. Mail International: volumes 56
. European international express market,
: top  58
. Americas international express market,
: top  59
. Asia Pacifi c international express market,
: top  59
. International express market in the 
region, : top  59
. : revenue by product 60
. : volumes by product 60
. Air freight market, : top  62
. Ocean freight market, : top  63
. European road transport market,
: top  63
. Global Forwarding: revenue 64
. Global Forwarding: volumes 64
. Contract logistics market, : top  67
. : revenue by sector,  68
. : revenue by region,  68
Non-Financial Performance Indicators
. Number of employees
(continuing operations) 70
. Employees by region,  71
. Illness rate 72
. Occupational safety 72
. Traineeships, Deutsche Post DHL, worldwide 72
. Gender distribution in top
management,  74
. Work-life balance 74
. Idea management 75
. 2 emissions,  75
. Procurement expenses,  79
. Brands and business units 85
Outlook
. Opportunity and risk management process 88
. Global economy: growth forecasts 106
B Corporate Governance
. Members of the Supervisory Board 117
. Committees of the Supervisory Board 117
. Mandates held by the Board
of Management 122
. Mandates held by the Supervisory Board 123
Corporate Governance Report
. Remuneration paid to the Group Board
of Management in : cash components 131
. Remuneration paid to the Group Board
of Management in : share-based
componentwith long-term incentive effect 131
. Remuneration paid to the Group Board
of Management in : cash components 132
. Remuneration paid to the Group Board
of Management in : share-based
component with long-term incentive effect 132
. Board of Management pension commit-
mentsunder the previous system in fi nan-
cialyear : individual breakdown 133
. Board of Management pension commit-
mentsunder the previous system in the
previousyear : individual breakdown 133
. Board of Management pension commit-
mentsunder the new system in fi nancial
year : individual breakdown 134
. Board of Management pension commit-
mentsunder the new system in the
previousyear : individual breakdown 134
. Remuneration paid to Supervisory Board
members in  135
. Remuneration paid to Supervisory Board
members in  136
C Consolidated Financial Statements
. Income Statement 139
. Statement of Comprehensive Income 140
. Balance Sheet 141
. Cash Flow Statement 142
. Statement of Changes in Equity 143
233
Further Information
Graphs and Tables
Deutsche Post DHL Annual Report 
GRAPHS AND TABLES