DHL 2010 Annual Report Download - page 64

DIVISIONS
Overview
. Key fi gures by operating division
 m 2009
adjusted
2010 + / –  Q 4 2009
adjusted
Q 4 2010 + / – 

Revenue 13,912 13,821 – 0.7 3,776 3,809 0.9
of which Mail Communication 5,820 5,597 –3.8 1,554 1,487 – 4.3
Dialogue Marketing 2,678 2,595 –3.1 710 713 0.4
Press Services 819 797 –2.7 209 209 0.0
Value-Added Services 328 339 3.4 95 88 –7.4
Parcel Germany 2,574 2,732 6.1 768 835 8.7
Retail Outlets 806 800 – 0.7 218 217 – 0.5
Global Mail 1,679 1,735 3.3 453 480 6.0
Pension Service 98 102 4.1 21 24 14.3
Consolidation / Other –890 –876 1.6 –252 –244 3.2
Profi t from operating activities  before non-recurring items 1,423 1,152 –19.0 515 257 – 50.1
Profi t from operating activities  1,391 1,118 –19.6 504 227 –55.0
Return on sales 1) 10.0 8.1 – 13.3 6.0 –
Operating cash fl ow 1,156 1,044 – 9.7 634 608 – 4.1

Revenue 9,917 11,111 12.0 2,672 2,904 8.7
of which Europe 5,207 4,960 –4.7 1,367 1,270 –7.1
Americas 1,473 1,831 24.3 391 478 22.3
Asia Pacifi c 2,580 3,374 30.8 724 897 23.9
 (Eastern Europe, the Middle East and Africa) 1,054 1,216 15.4 280 326 16.4
Consolidation / Other –397 –270 32.0 –90 –67 25.6
Profi t from operating activities  before non-recurring items 235 785 >100 159 239 50.3
Proft / loss from operating activities  –790 497 – –358 218 –
Return on sales 1) – 8.0 4.5 – –13.4 7.5 –
Operating cash fl ow – 454 904 >100 160 251 56.9
 , 
Revenue 11,243 14,341 27.6 3,098 3,898 25.8
of which Global Forwarding 7,913 10,725 35.5 2,212 2,914 31.7
Freight 3,419 3,735 9.2 908 1,018 12.1
Consolidation / Other –89 –119 –33.7 –22 –34 – 54.5
Profi t from operating activities  before non-recurring items 275 390 41.8 70 132 88.6
Profi t from operating activities  174 383 >100 6 131 >100
Return on sales 1) 1.5 2.7 – 0.2 3.4 –
Operating cash fl ow 524 244 – 53.4 14 141 >100
 
Revenue 12,183 13,301 9.2 3,129 3,568 14.0
of which Supply Chain 11,302 12,237 8.3 2,909 3,274 12.5
Williams Lea 881 1,062 20.5 222 294 32.4
Consolidation / Other 0 2 – –2 0 –
Profi t / loss from operating activities  before non-recurring items –132 274 – –102 59 –
Profi t / loss from operating activities  –216 233 – –172 43 –
Return on sales 1) –1.8 1.8 – – 5.5 1.2 –
Operating cash fl ow 424 272 –35.8 204 110 –46.1
  / revenue.
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