DHL 2010 Annual Report Download - page 67

Posting and collecting parcels around the clock
We handle approximately . million parcels within Germany each working day.
Our services are available to both consumers and business customers at any time and
any place.  ey can send and collect parcels and small packages at some , retail
outlets and points of sale, more than , Packstations and around , Paketboxes.
Our Packstations are located in approximately , towns and cities across Germany.
Nearly   of all residents in Germany are just about  minutes or less away from the
nearest Packstation. Consumers can also go online to purchase shipping boxes, buy
postage for parcels, place collection orders and track items.
We are also continually evolving our services for business customers. In the on-
line market place, which continues to see strong growth, both suppliers and customers
appreciate that orders are carried out swi ly, simply and securely.  at is why we do
more than merely transport catalogues, goods and returns. We support our customers
throughout the entire process, from the moment the order is placed and the purchase is
made, to shipping the product and hedging against non-payment. Our new online shop,
MeinPaket.de, is a pertinent example. Designed with small and medium-sized retailers
in mind, customers can use the shop to position their products online. MeinPaket.de
places security for retailers and shoppers at centre stage whilst delivering variety and
high entertainment value with editorials and other feature content.  e site uses a central
checkout function that allows customers to make purchases in a secure environment.
In addition to standard parcel exports for cross-border e-commerce, we have also
been o ering return services in  countries in Europe since November . Our prod-
uct portfolio is planned to be expanded in .
 e German parcel market volume totalled around  . billion in , some . 
more than the prior year. For years now, e-commerce has been a central driver of growth.
Growth in mail-order business, a key target market for parcel services, was not slowed
by the  nancial crisis or the insolvency of mail-order company Quelle. An increas-
ing number of Germans are shopping online and consumer con dence has risen of
late, resulting in another year of double-digit growth in e-commerce.  e business-to-
business market also bene ted from the economic upswing. At around  , our overall
market share in  remained at the prior-year level.
Sending mail and small packages internationally
We carry mail across borders and o er international dialogue marketing services.
We also serve business customers in key domestic mail markets, including the , the
United Kingdom, the Netherlands and Spain.
Our customers receive a high quality of service that ranks us amongst the top postal
companies in the world in terms of transit times.  e innovative products we intro-
duce to respond to customer and market needs set us apart from the competition. Our
portfolio therefore includes physical, hybrid and electronic written communications,
giving customers the  exibility to decide what best suits their needs. Customers abroad
tap into our expertise in order to do business successfully on the German market. We
have also launched a new package for the online shopping marketplace in Asia, which
is considered the chief driver of cross-border shipment volumes.
. Domestic parcel market, 
Market volume:  . billion
Source: company estimate.
61.0 % Competition
39.0 % 
. International mail market,
 (outbound)
Market volume:  . billion
Source: company estimate.
83.5 % Competition
16.5 % 
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
 division
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