DHL 2010 Annual Report Download - page 246

GLOSSARY
Aftermarket logistics
Logistics services for manufacturer exchanges,
returnsand repairs.
Business process outsourcing
Outsourcing specifi c business functions to a third-
party service provider.
Business-to-business
The exchange of goods, services and information
between businesses.
Clinical trial
Time-critical samples (tissue, blood) are transported
during the clinical test phase of a new drug.
Container
Large, standardised, lockable storage unit with
a volume of more than three cubic metres and
aholding capacity of more than five tonnes used
totransport a variety of goods.
Contract logistics
Complex logistics and logistics-related services along
the value chain that are performed by a contract
logistics service provider. Services are tailored to a
particular industry or customer and are generally
based on long-term contracts.
Cross-border mail (outbound)
All outbound international mail.
Customs brokerage
A service that involves the clearing of goods through
customs for importers and exporters, which includes
the preparation and/or (electronic) submission of
documents as well as the calculation of taxes, duties
and excises on behalf of the customer.
Day Defi nite
Delivery of shipments on a specifi ed day.
Dialogue marketing
Market-orientated activities that apply direct com-
munications to selectively reach target groups using
apersonal, individualised approach.
 Solutions & Innovations 
New unit that brings together the Group’s existing
innovation drivers, develops innovative solutions and
promotes cross-divisional co-operation.
-Postbrief
A means of secure and reliable online communica-
tion that can be delivered both electronically and
bytraditional mail.
 Postal Directive
Legal framework for the postal markets in the mem-
ber states of the European Union.
Exclusive licence
In accordance with the German postal act, Deutsche
Post  had the exclusive licence until the end of 
to commercially transport certain items. The exclusive
licence expired with effect from  January .
Federal Network Agency (Bundesnetzagentur)
German national regulator for electricity, gas, tele-
communications, post and railway.
First Choice
Group-wide programme aimed at improving service
quality and enhancing customer focus.
Full container load
The container is completely loaded by the sender
andhanded over to the freight carrier.
Full truckload
Complete capacity of truck is utilised from sender
toreceiver.
Gateway
Collection point for goods intended for export and
forfurther distribution of goods upon import; customs
clearance point.
Global Customer Solutions 
Customer relationship management organisation for
the Group’s largest and most important global clients.
Hub
Collection centre for the transhipment and consolida-
tion of fl ows of goods.
Inbound logistics
Supply of manufacturing and assembly locations.
Inbound-to-manufacturing
The procurement of goods and their transport from the
place of origin/manufacture to the production line.
Intermodal transport
Transport chain combining different modes of trans-
port, often road and rail.
Lead logistics provider
A logistics service provider who assumes the
organisation of all or key logistics processes for
thecustomer.
Less than container load
Loads that will not fi ll a container and are consolida-
ted for ocean transport.
Less than truckload
Shipment weighing approximately three tonnes that
is smaller than a full truckload and consolidated with
other senders’ and/or receivers’ shipments into one
load for transport.
Packstation
Parcel machine where parcels and small packages
canbe deposited and collected around the clock.
Paketbox
Parcel box for franked parcels and small packages
(maximum dimensions:  ×  ×  cm).
Partner outlets
Postal retail outlets operated primarily by partners in
the retail sector who offer postal services in addition
to their core businesses.
Part truckload
Shipment that does not constitute a full truckload but
is transported from point of departure to destination
without transhipment.
Postal act (Postgesetz)
The purpose of the German postal act, which took
effect on  January , is to promote postal compe-
tition through regulation and ensure the nationwide
provision of appropriate and su cient postal services.
It includes regulations on licensing, price control and
the universal service.
Preferred periodical
A press product of which more than  consists
ofjournalistic reporting.
Price-cap procedure
Procedure whereby the German Federal Network
Agency approves prices for certain mail products. The
agency approves prices on the basis of parameters
itstipulates in advance, which set the average chan-
ges in these prices within baskets of services defi ned
by the agency.
Repair and return
Goods are picked up from end users at different
addresses, transported to the pre-determined repair
company, collected after repair and returned to the
end user.
Same Day
Delivery within  hours of order placement.
Standard letter
Letter measuring a maximum of  ×  ×  mm
andweighing up to g.
Standard periodical
A press product of which no more than   consists
of journalistic reporting.
Supply chain
A series of connected resources and processes from
sourcing materials to delivering goods to consumers.
Targeting
Target-specifi c advertising on websites aimed at achie-
ving the highest possible advertising effectiveness.
Transported Asset Protection Association 
A forum that unites manufacturers, logistics providers,
freight carriers, law enforcement authorities and
other stakeholders with the common aim of reducing
losses from international supply chains.

Twenty-foot equivalent unit. Standardised -foot-
long, -foot-wide container unit ( × . metres).
Time Defi nite
Delivery of time-critical shipments for which the day
or time of delivery has been specifi ed or guaranteed.
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