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INDEX
A
Advertising mail  f.
Air freight , ,  ff.,  f., 
Annual General Meeting
 ff., ,  ff., ,  f.,  f., 
Articles of Association  ff., 
Auditor’s report , 
Authorised capital , 
B
Balance sheet , ,  f.,  ff.
Board of Management
 f.,  ff., , , , ,  ff.,  ff., ,  ff.,  f.,
,  ff., 
Board of Management remuneration ,  ff., 
Bonds , ,  f.
Brands ,  ff., , , , 
C
Capital expenditure ,  ff., , 
Cash fl ow  f.,  f., , , ,  ff.,  ff.,  f.
Cash fl ow statement , , ,  ff.
Change in control ,  f.
Consolidated net profi t , , , , , 
Consolidated revenue , 
Contingent capital  f., 
Continuing operations  ff., , , 
Contract logistics , , ,  ff., , , 
Corporate governance , ,  ff.,  ff., 
Cost of capital , 
Credit lines , 
Credit rating ,  f., , 
D
Declaration of Conformity  f., , 
Dialogue Marketing , , ,  f., , 
Discontinued operations , , ,  f., 
Dividend , , , , , 
E
Earnings per share , , , , 
 after asset charge  f., 
-Postbrief  f., , , ,  f., , , , , , 
Equity ratio , 

 f., ,  f., ,  ff., ,  f., ,  f., , f.
F
Finance strategy ,  ff., 
First Choice ,  f., , , , 
Free fl oat , 
Freight , , , , , , , , 
Freight forwarding business , , , 
G
Global Business Services  f., , 
Global economy  f., , , , , 
Global Forwarding , , ,  ff., , , , 
 , 
 f., , ,  ff.,  f., , ,  f., , 
Global Mail , , , , , 
GoGreen ,  ff., , , , 
GoHelp  f., , 
GoTeach , , 
Guarantees 
I
Illness rate 
Income statement ,  ff.
Investments , ,  ff., , , , , 
L
Letters of comfort , 
Liquidity management , 
Living responsibility 
M
  f., , , ,  ff.,  f.,  f.,  f.,  f.
Mail Communication , , , , , 
Mandates ,  f.
Market shares  ff.,  f.,  f., , 
Market volumes 
N
Net asset base  f.
Net debt , 
Net gearing , 
Net interest cover 
Non-recurring items , , , , , , 
O
Ocean freight , ,  ff.,  f., 
Oil price , , 
Operating cash fl ow  f., , , , , , 
Opportunities  ff., 
Outlook  ff.
P
Parcel Germany , , , , , , , 
Pension Service , , , , 
Press Services , , , , , , 
Q
Quality ,  ff., ,  ff.
R
Rating ,  f., , , 
Regulation ,
 f.,  f.
Responsibility statement 
Retail outlets , , , , , , , , 
Return on sales , , 
Revenue
, , ,  ff.,  f.,  ff., , , , , 
Risk management  ff., , ,  f.
Road transport , , , 
S
Segment reporting  f., , ,  ff.
Share capital  ff., , , 
Shareholder structure 
Shareholdings  f., , , ,  ff.
Share price 
Staff costs , , , , , , 
Strategy  , , , ,  ff., , 
Supervisory Board  ff.,  ff., , ,  ff.,  ff.
Supervisory Board committees  f., , 
Supervisory Board remuneration  ff., 
 
 f., ,  f., ,  ff.,  f., , , , , 
T
Trade volumes  f.
Training  f.
W
 , 
Williams Lea
, ,  f., , , ,  ff., , , ,
Working capital , , , , , , 
Deutsche Post DHL Annual Report 
Further Information
Index
231