DHL 2010 Annual Report Download - page 65

 division
BUSINESS UNITS AND MARKET POSITIONS
The postal service for Germany
Deutsche Post DHL is Europe’s largest postal company, delivering  million letters
every working day in Germany. We o er all types of products and services to both
consumers and business customers, ranging from standard letters and merchandise
to special services such as cash on delivery and registered mail. Customers can now
purchase stamps at retail outlets, stamp dispensers, online or right from their mobile
telephone via text message.
In July , we launched our new -Postbrief product, a secure, con dential and
reliable form of electronic communication. One million consumers had opted for it
within four months. We have also sealed the  rst  contracts with business customers.
Customers initially sign up to receive an address and login information, a er which
they must present valid identi cation in order to become -Postbrief users. A unique
feature of the -Postbrief is the hybrid letter, which can reach customers who have not
yet signed up to the electronic -Postbrief portal. Here, electronic letters are printed out
and delivered reliably by a postal carrier just like traditional mail.
Our mail business focuses on Germany, where the mail market has been fully lib-
eralised since the beginning of . Competition has become more intense since then
and the increasing use of electronic forms of communication has resulted in domes-
tic mail market shrinkage. In the year under review, the market decreased by .  to
around  . billion (previous year:  . billion). Our share fell slightly to . .
. Domestic mail
communication market, 
Market volume:  . billion
Source: company estimate.
86.6 % Deutsche Post
13.4 % Competition
Business units and products Customers
Mail Communication
Mail products
Special services
Franking
Philately
Dialogue Marketing
Advertising mail
Tailored end-to-end solutions
Special services
Press Services
Press distribution services
Special services
Value-Added Services
Mailroom services
Printing services
Document management
Parcel Germany
Parcel products
Special services
Packstations
Global Mail
Mail import and export
Cross-border mail
Mail services in domestic
markets outside of Germany
Special services
Pension Service
Database administration
Payment processes
 million households
 million business customers
 –  million retail outlet
customers per working day
Network in Germany
 mail centres
 parcel centres
Approximately ,Pack-
stations
Approximately ,Paket-
boxes
Approximately , retail
outlets and points of sale
 million letters per
working day
. million parcels per
working day
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
 division
51