DHL 2010 Annual Report Download - page 71

 division
BUSINESS UNITS AND MARKET POSITIONS
Network for time-defi nite shipments spans the globe
 e  division transports time-sensitive documents and goods reliably from
door to door via  xed routes and using standardised work ows. Our network spans
more than  countries and territories, in which some , employees serve more
than . million customers. Customers can dispatch shipments to  cities all over the
world for a guaranteed pre- delivery.
As a global network operator, we are well aware that the quality of our services and
the satisfaction of our customers are crucial in determining our success.  at is why
we are constantly optimising our service to keep our customer commitments. In,
an independent study by  Consulting con rmed that we are the most reliable service
provider for express parcels worldwide.  is the global market leader in the inter-
national express services sector.
Standardised time-defi nite products
International, time-de nite courier and express shipments are our core business.
Our Time De nite and Same Day services o er a choice of delivery at either a speci c
time or as quickly as possible. In some markets, our portfolio is complemented by Day
De nite service as well as special services such as customs brokerage , clinical trials and
repair and return.
Our customers usually make use of our customer service numbers or the internet
when ordering transport services. However, customers can also leverage our extensive
network of Service Points, which in Germany consists primarily of Deutsche Post retail
outlets. Since  we have been o ering an international Time De nite product called
 Express Easy at these points of sale.  Express Easy is particularly simple to use
and facilitates shipping and payment for less experienced customers. We have also made
progress in the special industry solutions we o er, for instance by gaining new customers
for our  Medical Express service.
At a time when the impact of globalisation on climate and nature is a live issue, par-
ticularly in the logistics sector, we were the  rst express service provider to o er climate-
neutral shipping products in the form of our GoGreen product, which we launched in
 and which is now available in more than  countries. Moreover, in certain
markets our  eet to some extent already consists of vehicles fuelled by bio-methane.
Glossary, page 
Corporate responsibility, page 
Products Regions Network
 Time Defi nite
 Same Day
 Day Defi nite
Europe
Americas
Asia Pacifi c
 (Eastern Europe,
the Middle East and Africa)
 countries and territories
 main global hubs
, Service Points
. million customers
, vehicles
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
 division
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