UPS 2009 Annual Report Download - page 17

Products and Services
Our goal is to provide our customers with easy-to-use products and services. We seek to streamline their
shipment processing and integrate critical transportation information into their own business processes, helping
them create supply chain efficiencies, better serve their customers and improve their cash flows. These products
and services support LTL and air freight shipments, as well as small package transportation. UPS offers a variety
of technology solutions for automated shipping, visibility and billing. We believe we have the most
comprehensive suite of such services in the industry.
Global Small Package. Our global small package portfolio consists of a spectrum of export and domestic
services. Export services are those provided for packages crossing a country’s borders, while domestic services
are for packages that stay within the borders of a single country. We provide domestic express services in 50
countries outside the United States. This portfolio includes guaranteed delivery options to major cities around the
world. We handle packages that weigh up to 150 pounds and are up to 165 inches in combined length and girth.
We offer same-day pickup of air and ground packages. We also offer worldwide customs clearance service for
any mode of transportation.
Additional products that provide enhanced shipping, visibility, billing and returns services are available to
customers who require customized package solutions.
Our enhanced, data-driven package pick-up and delivery technology is the basis for new services introduced
in 2007. For example, UPS introduced a unique paperless invoice service for international small package
shippers that integrates order processing, shipment preparation and commercial invoice data and then transmits
that data to customs offices across the globe, eliminating the need for paper commercial invoices. Another new
offering, UPS Returns, is the first industry offering that facilitates international commerce for any size customer
by simplifying package returns to 98 countries or territories. Package recipients can obtain international return
labels and commercial invoices via e-mail, local post or from a UPS driver picking up the return package.
In 2009, UPS pioneered a return service for its retail customers in partnership with the United States Postal
Service. Customers may leave a return package in their mailboxes for pick-up by their U.S. mail carrier. UPS
picks up returned packages at the Post Office.
We provide our customers with easy access to UPS. There are over 141,000 domestic and international
access points to UPS. These include: 38,800 branded drop-boxes, 1,100 UPS Customer Centers, 4,800
independently owned and operated The UPS Store®and Mail Boxes Etc.®locations worldwide, 2,700 alliance
partner locations, 12,000 Authorized Shipping Outlets and commercial counters, and 81,900 UPS drivers who
can accept packages given to them.
Supply Chain Services. Our freight forwarding and logistics businesses meet customers’ supply chain
needs through a comprehensive portfolio of services, including:
•Freight Forwarding: international air, full container load and less than container load ocean, rail and
ground freight for all size shipments utilizing UPS and other carriers, and multimodal transportation
network management.
•Logistics and Distribution: supply chain management, distribution center design, planning and
management, order fulfillment, inventory management, receiving and shipping, critical parts logistics,
reverse logistics and cross docking.
•Customs Brokerage: customs clearance, trade management, and international trade consulting.
•Industry-specific Solutions: for healthcare, retail, high tech, automotive, industrial manufacturing and
government customers.
•UPS CapitalSM provides short-term working capital, government guaranteed lending, global trade
financing, credit cards and export financing.
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