UPS 2005 Annual Report Download - page 13

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UPS Annual Report 2005
UPS Business Philosophy
UPS founder, Jim Casey, established principles and values that
are part of the fabric of our business. For almost 100 years,
these principles and values have remained constant and have
been integral to our success. This legacy of honesty, quality and
integrity is fundamental to our ability to attract and retain the
best people, gain and keep the trust of our customers, create
shareowner value, minimize environmental impacts, support the
communities in which we operate, and protect our reputation.
Employees:
We respect and value the individual.
• We encourage a spirit of teamwork.
• We promote from within.
• We help people to develop themselves.
• We place great value on diversity.
Customers:
We believe that enabling our customers to succeed
and grow is central to the success of UPS.
• We treat each customer as our only customer.
• We never promise more than we can deliver,
and we deliver on every promise.
Shareowners:
We sustain a fi nancially strong company.
• We manage assets wisely.
• We emphasize the “long-term” in strategy
development and decision-making.
• We seek to provide long-term competitive
returns to our shareowners.
Ownership philosophy:
We encourage ownership of our company by our employees.
• Having a personal stake in the company causes employees
to think like owners and work like partners. Employee
ownership creates a sense of teamwork, and strengthens
and preserves our values.
• It is our goal to have employees share in the success
of the company through various plans to reward and
encourage participation as shareowners.
Sustainability:
We operate our business by maintaining a balance
between economic success, social responsibility
and environmental stewardship.
• We believe our economic well-being benefi ts society
by providing good wages, paying taxes, and practicing
philanthropy.
• We encourage community involvement and
volunteerism by our employees.
• We proactively employ solutions that minimize
the impact of our business on the environment.
Our corporate sustainability report can be found at
www.sustainability.ups.com.
Our Code of Business Conduct is available at
www.shareholder.com/ups.
UPS Business Philosophy 11