Nordstrom 2001 Annual Report Download - page 4

Download and view the complete annual report

Please find page 4 of the 2001 Nordstrom annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 48

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48

PAGE 02 pms
8002
Varn
2 NORDSTROM INC. AND SUBSIDIARIES
Q: What is Nordstrom
doing differently in response to the
challenging state of retail today?
Full Color + metalic 8002 + varnish
Cyan Mag Yelo Blk
20200324 NORDSTROM
2001 Annual Report • VERSION
8.375 x 10.875 • SCITEX • 175 lpi • Kodak 80# Cougar
AA::"Today, from a merchandising standpoint, it’s all about great items. Styles customers can really get excited
about. Things I get excited about. To me, that’s the definition of customer service. When the customer leaves
the store with a big smile on her face because she found just what she was looking for. Or maybe she picked up
something that just caught her eye. Something she couldn’t resist. At Nordstrom, we carry a huge selection.
Both name brands and private labels. Stock a ton of sizes. And these days value is a big part of the equation.
The customer needs to feel she’s getting her money’s worth. Whether it’s a $50 pair of shoes or a $250 pair of
shoes, I need to make sure it’s the best pair of shoes available for that price. When all is said and done, we
want every customer to walk away feeling really good about what they bought.”
GENIE YAO
BP. SHOES BUYER
Northern California
13 YEARS OF SERVICE