Konica Minolta 2013 Annual Report Download - page 17

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16
財務分析
CSR
Together with Customers
Preventing global
warming
11.9%
Resource circulation
76.8%
Pollution prevention
16.3%
Other
0.0%
Preventing global
warming
6.5%
Resource
circulation
13.2%
Upstream/downstream
14.0%
Administration
11.0%
R&D
69.8%
R&D
36.0%
Social activity
0.9% Upstream/downstream
11.3%
Pollution prevention
0.0%
Environmental remediation
2.2%
Pollution prevention
9.5%
Investment
2,418 million yen
Expenditures
12,474 million yen
Economic Benefits
23,776 million yen
Preventing global
warming
13.9%
Resource
circulation
2.7%
Administration
1.5%
Environmental remediation
2.6%
Results of Activities in Fiscal 2012
To prevent serious product-related accidents and quality problems, Konica Minolta thoroughly
examined market quality problems, identifi ed quality issues throughout the product life cycle, and
investigated and implemented measures to deal with them.
Konica Minolta initiated efforts to strengthen customer relationship management and developed
concrete measures in each business.
● Environmental Accounting
Konica Minolta conducts consolidated environmental accounting globally to measure the costs of
environmental protection activities in its business operations and the benefi ts obtained from those
activities. The amount invested in fi scal 2012 was approximately 2.4 billion yen, an 83% increase
yearon year. The increase was mainly attributable to investments in equipment for development of
production technologies in the Performance Materials business. Expenditures were approximately
12.5billion yen, essentially unchanged from the previous fi scal year.
Konica Minolta aspires to maximize customer satisfaction and trust by providing products and services
of superior value. The Group has articulated its commitment to customers and quality in the Konica
Minolta Quality Policy, which governs Group companies worldwide.
Number of serious
product-related accidents10
1. Serious accidents: Includes those in which products threaten the lives of product
users or cause serious bodily injury and those in which property other than products
is damaged seriously
Quality problem index2
(vs. fiscal 2008) 78% reduction
2. Quality problem index: An index created by Konica Minolta based on the costs
related to quality problems that arise in the process of creating products or those
involving products on the market
*Percentages do not necessarily total to 100 because of rounding.