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HSBC HOLDINGS PLC
Financial Review (continued)
58
Analysis by customer group and by geographical region
By customer group:
Profit/(loss) excluding goodwill amortisation
Year ended 31 December 2003
Total
Personal
Financial
Services
US$m
Consumer
Finance
4
US$m
Total
Personal
Financial
Services
US$m
Commercial
Banking
US$m
Corporate,
Investment
Banking &
Markets
US$m
Private
Banking
US$m
Other
5
US$m
Inter-
segment
elimination
US$m
Total
US$m
Net interest income ............ 8,654 8,289 16,943 4,196 3,899 574 (14) – 25,598
Dividend income ................. 61218 3161 337 –222
Net fees and commissions ... 3,623 1,219 4,842 2,256 2,315 822 159 10,394
Dealing profits ..................... 133 - 133 118 1,764 209 (46) – 2,178
Other income ....................... 865 674 1,539 597 810 50 892 (1,208) 2,680
Other operating income ....... 4,627 1,905 6,532 2,974 5,050 1,084 1,042 (1,208) 15,474
Operating income .............. 13,281 10,194 23,475 7,170 8,949 1,658 1,028 (1,208) 41,072
Operating expenses
excluding goodwill
amortisation1................... (8,263) (3,397) (11,660) (3,778
)
(4,378) (1,149) (1,325) 1,208 (21,082)
Operating profit/(loss)
before provisions1 ......... 5,018 6,797 11,815 3,392 4,571 509 (297) – 19,990
Provisions for bad and
doubtful debts ................ (1,058) (4,575) (5,633) (274
)
(297) (2) 113 – (6,093)
Provisions for contingent
liabilities and
commitments .................. (19) – (19) 14 (53) (2) 25 – (35)
Loss from foreign currency
redenomination in
Argentina ........................ – – – – – –(9)–(9)
Amounts written off fixed
asset investments ............ (18) (18) (91) (3) 6 – (106)
Operating profit/(loss)1 ...... 3,923 2,222 6,145 3,132 4,130 502 (162) 13,747
Share of operating profit in
joint ventures2 ................ 11 – 11 8 – 19
Share of operating profit in
associates2 ...................... 47 – 47 20 80 – 74 221
Gains on disposal of
investments and tangible
fixed assets ..................... 27 3 30 6 225 61 92 – 414
Profit/(loss) on ordinary
activities before ta
x
3 ..... 4,008 2,225 6,233 3,158 4,443 563 4 14,401
%%% %%%% %
Share of HSBC’ s pre-tax
profits3 ........................... 27.8 15.5 43.3 21.9 30.9 3.9 100.0
Cost:income ratio1 ............... 62.2 33.3 49.7 52.7 48.9 69.3 128.9 51.3
US$m US$m US$m US$m US$m US$m US$m US$m
Selected balance sheet
data6
Loans and advances to
customers (net) ............... 173,613 116,409 290,022 103,495 115,092 18,109 2,259 528,977
Total assets7 ......................... 206,721 145,383 352,104 128,093 462,998 54,510 25,524 1,023,229
Customer accounts .............. 290,540 232 290,772 111,515 119,335 50,951 557 573,130
The following assets and
liabilities were
significant to customer
groups as noted:
Loans and advances to
banks (net) ..................... 101,277
Debt securities, treasury bills
and other eligible bills .... 186,139
Deposits by banks ................ 65,882
Debt securities in issue......... 110,905
Goodwill amortisation:
1excluded from (1) above .. 249 379 628 263 272 282 5 1,450
2excluded from (2) above .. 1 – 1 – 135 (1) 135
3excluded from (3) above .. 250 379 629 263 407 282 4 1,585
For other footnotes, see page 65.