Frontier Airlines 2006 Annual Report Download - page 241

OPERATIONAL GOALS
There are four (4) primary operational Goals that each Express carrier is expected to achieve: On-time-zero; Controllable
Completion (less Weather/ATC/UA Requested Cancellations); MBTA, and Repurchase Intent. These goals are set at the beginning of
each calendar year and may be adjusted year over year. In addition, other target goals may be added to help improve the operation,
such as: STAR, Arrival: 14, Block Time, etc. It is expected that each carrier use its “best faith effort” in achieving these goals, whether
contractual or otherwise, provided that the addition or changes to the goals do not affect the economics of the Agreement. Such goals
may be changed or added to, as operational needs demand.
• Controllable Completion: The Controllable flight completion goal shall be defined as to exclude all cancellations due to
weather, ATC restrictions, acts or omissions caused by United or its employees or agents, cancellations resulting from
emergency airworthiness directives, and requests made by United to cancel flights to free up ATC slots.
• On Time Zero: The On Time Zero goal is the carriers system wide On Time Performance.
• Mishandled Baggage-MBTA: (See above definition)
Repurchase Intent (RPI) - Marketrak: United Airlines receives feedback from our customers through the “Marketrak” survey program
on their satisfaction in flying United Express. Each United Express carrier participates fully in this program. Ratings for RPI are not
compared between carriers. Each carrier’s individual rating is compared to its own historical performance.
• Repurchase Intent (RPI): RPI is based upon customer response to their intent to repurchase or use again the United Express
product as reflected in the Marketrak survey
MISCELLANEOUS
ACARS: The Contractor is expected to use an ACARS system on all United Express flights for the purpose of providing timely and
accurate Flight Information (FLIFO). United agrees that the cost of ACARS unit will be part of the Aircraft Ownership cost of the
airplanes, and that United will assume responsibility for the one time connectivity cost of the ACARS system.
Signage: It is the responsibility of the designated United Express ground handler to provide appropriate and adequate brand signage,
which is designated and approved by United Airlines. Brand name(s) to be used on signage is as follows:
• United Handled City: All signage will reflect the United Airlines brand. United Express signs may be used at the departure
gate for United Express flights at the discretion of United.
• Shared United/United Express Handled City: All signage at the ticket counter will reflect the United Airlines brand. Signage
at the United Express handled gate(s) will reflect the United Express brand. Signage on the approach to the airport and on the
curb to the airport terminal will primarily reflect United Airlines, but may, if appropriate, reflect United Express as well.
• United Express Handled City: All signage will reflect the United Express brand.
It is the responsibility of the designated United Express ground handler to ensure that all federally mandated signage is in place in
accordance with regulations at each United Express station. The Contractor will be responsible for such signage on the aircraft.
Small Package Dispatch (SPD): Express carriers will participate in United’s SPD program, accepting SPD shipments at the ticket
counter up to 30 minutes prior to the departure of each flight and returning SPD shipments to the designated delivery point within 30
minutes of the arrival of each flight.
U.S. Mail: Express carriers will participate with United in the transportation of U.S. Mail in accordance with applicable guidelines.
Each carrier will work with United in obtaining USPS Air System Contracts for United designated market.
Station Operations Center (SOC) - Hub Locations: Each United Express carrier will provide adequate staffing in the United Airlines
SOC of each designated hub city where the Contractor has more than 100 daily departures. Such Staffing, when required, will be
provided during all normal hours of operation.
Source: REPUBLIC AIRWAYS HOLDINGS INC, 10-K, March 15, 2007 Powered by Morningstar® Document Research℠