Frontier Airlines 2006 Annual Report Download - page 177

5. Customer Service Training. On a schedule, at a place, to an extent, for a number of persons, and in a manner
determined by United, United will provide training for Contractor’s instructors that United deems sufficient to permit Contractor’s
instructors to be able to provide and train others to provide customer services for Contractor’s United Express Services. Contractor
will have no obligation to pay United for such training. However, Contractor agrees to adhere to the United Express Service Standards
as outlined in Appendix I for all Customer Service of their United Express flights.
C. COMMUNICATIONS
1. Telephone and Data Lines. United, at its expense, will provide and maintain or arrange for the provision of
reservations telephone lines connecting the cities served by Contractor in connection with Contractor’s United Express Services with
United’s Reservations Centers. United, at its expense, will establish, operate and maintain or arrange for the provision of the data
circuits from Contractor’s mutually agreed upon locations linking the United-approved data processing equipment at those locations
with Apollo Services. United, at its expense, will also provide and arrange for Contractor’s SOC Communication with Apollo
Services. United will determine, at its sole discretion, the necessity and feasibility of installing all such communications equipment.
All other telephone expenses, such as Contractor’s long distance expenses shall be borne by Contractor as a station operating expense.
2. Protection of Circuits. Contractor will take all necessary precautions to protect the data circuits provided for
Contractor’s use pursuant to this Agreement by United or its designee.
D. RESERVATIONS
1. Reservations Functions. United agrees to provide, at its expense, the following reservations functions for
Contractor’s United Express Services:
a. Answering reservations telephones, providing information regarding schedules and fares, making bookings and
providing other services normally associated with airline reservations services in accordance with United’s established procedures.
b. Providing personnel so that telephone calls are answered at a service level determined by United.
c. Answering all calls terminating on specified telephone lines as United or United Express, at United’s option.
d. To the extent practicable, re-accommodating and notifying passengers of confirmation on United, Contractor and
other airlines and clearance from wait-list.
e. Reviewing and processing inbound prepaid ticket advices.
f. Providing reservations services to the hearing impaired via a special telephone number during normal business
hours.
g. Comply with DOT disclosure requirements.
2. Apollo Services Activities. Contractor agrees to use Apollo Services for the following activities for Contractor’s
United Express Services, which are to be provided by United:
a. Establishment, maintenance, display and change of passenger name records (PNRs).
b. Confirmation of passengers against seat inventory on Contractor’s United Express Services and United’s
scheduled flights and on other airlines where flight availability is maintained in Apollo Services.
c. Maintenance of seat availability for Contractor’s United Express Services scheduled flights.
d. Transmission of availability status messages (AVS) for Contractor’s United Express Services scheduled flights to
other airlines with which United has an agreement in accordance with Standard Industry Passenger Procedures (SIPP).
Source: REPUBLIC AIRWAYS HOLDINGS INC, 10-K, March 15, 2007 Powered by Morningstar® Document Research℠