Frontier Airlines 2006 Annual Report Download - page 239

Ground Handling: United Express carriers are responsible for obtaining all applicable federal, state, and local regulatory approvals for
conducting business at each location from which they operate. In addition, carriers will ensure their ground handling procedures will
satisfy all federal, state, and local regulations. Each carrier will provide United with a copy of its station and ground handling
procedures.
From time to time, it may become necessary for United to ground handle United Express, or on very limited occasions for United
Express to handle United.. It is the responsibility of the Contractor to train the ground handling carrier in all aspects of the required
work to be performed to support the Contractors procedures and policies, and the handling of the Contractors Aircraft. . Such work
may include, but is not limited to:
• Receipt and dispatch of aircraft, ramp safety, ramp driving, aircraft differences, aircraft servicing (potable water and
lavatory), aircraft cleaning, towing, baggage handling, baggage loading and transferring, live animal handling, deicing,
weight and balance, and dangerous goods.
Required training may be done one-on-one, group, or train-the-trainer. In the case of train-the-trainer, it is then the responsibility of
the ground-handling carrier to train other additional personnel. The ground handling carrier will ensure that proper training records are
initiated, retained and current.
The ground-handling carrier will ensure that all required licenses and logs are maintained and retained as necessary.
Each carrier is responsible for acquiring its required licenses.
The ground handling carrier will cooperate with any required governmental or corporate inspection or audit, and will correct any
deficiencies found in an immediate and timely manner.
The Contractor is responsible for managing all performance related criteria. However, the ground handling carrier will make every
“best faith” effort to ensure that all performance requirements are met and that the operation of the Contractor is given the same
priority as that given it’s own operation and the operation of other United Express carriers.
The ground handler agrees to keep the Contractor informed of any deficiencies, irregularities and breach of procedures or problems of
any type that may negatively impact the Contractor or carrier’s certificate. Further, if an employee(s) of ground handler are found to
be responsible for a breach that results in a fine to the Contractor, then United will use reasonable efforts to require the ground
handling carrier to compensate the Contractor for the amount of the fine.
The ground handler will immediately advise the Contractor of any material change in space, parking location, manpower, or any other
shortcoming that may impact its operation or costs. The ground handler will make every “best faith” effort to ensure that all
performance requirements are met and that the operation of the Contractor is given the same priority as that given it’s own operation
and the operation of other United Express carriers.
The ground handler will use its own ground equipment wherever possible. However, if specialized equipment ( i.e. equipment specific
to Contractor’s operations of ERJ-170s as opposed to standard equipment required for the operation of ERJ-170s) for the Contractor’s
particular aircraft is needed, it is the responsibility of the Contractor to provide said equipment at no cost to the ground handler.
However, United will compensate the Contractor for the cost of providing specialized equipment as defined above, provided United
has the opportunity in advance to approve such specialized equipment.
IN FLIGHT
Uniforms: United Express Flight Attendants are required to wear the United designated uniform. Notwithstanding this, United and the
Contractor have agreed to modifications in the uniform requirements as outlined in Section VII.D of the Agreement. Employees in
uniform, on or off duty are not allowed to drink intoxicating beverages, give the appearance of being intoxicated or visit any
establishment whose primary purpose is to dispense liquor (e.g. bars, saloons, cocktail lounges, liquor stores). "Uniform" refers to any
uniform apparel bearing the United brand or insignia, or which can be in any way identified with United Airlines or United Express.
Because the actions and appearance of employees influence, to a considerable extent, the public's opinion of the United brand,
uniformed employees must be mindful of this and conduct themselves accordingly. For complete information on the uniform and
accessory items, review the Customer Service Uniform Appearance Guidelines.
Source: REPUBLIC AIRWAYS HOLDINGS INC, 10-K, March 15, 2007 Powered by Morningstar® Document Research℠