Frontier Airlines 2006 Annual Report Download - page 237

Flight Close Out: In any city in which the Contractor is hired to perform ground handling, the Contractor is responsible for ensuring
all flights are closed out in Apollo/ACI immediately after departure. This includes making the appropriate PB, PFS and PD entries. All
passenger counts, including revenue and non-revenue passengers, denied boardings, as well as an accounting of any bags held off due
to weight/space restrictions, should be noted in the open comments field of the flight close out message. Flight close out must be
completed within 10 minutes of flight departure.
Flight Information (FLIFO): All flights must be updated with OUT/OFF/ON/IN times within ten (10) minutes of actual occurrence to
ensure accurate information to customers and to employees making operational decisions. The ground handling agent must also enter
all ETAs and ETDs within ten (10) minutes of the scheduled departure/arrival, and at every 10 minute interval thereafter for ongoing
or rolling delayed flights.
Customer Service Supplies: A carrier designated by United to perform Customer Service functions at a location must maintain an
adequate amount of Customer Service supplies to conduct its day-to-day business operation. Such carrier will use United Airlines
designated supplies and vendors and is responsible for the purchase of those supplies, except where United handles that carrier.
RAMP SERVICE
Uniforms: United Express employees are required to wear the United designated uniform for Ramp Service personnel. There is to be
no deviation from this uniform and it is to be worn at all times while on duty. Employees in uniform, on or off duty are not allowed to
drink intoxicating beverages, give the appearance of being intoxicated or visit any establishment whose primary purpose is to dispense
liquor (e.g. bars, saloons, cocktail lounges, liquor stores). "Uniform" refers to any uniform apparel bearing the United brand or
insignia, or which can be in any way identified with United Airlines or United Express. Because the actions and appearance of
employees influence, to a considerable extent, the public's opinion of the United brand, uniformed employees must be mindful of this
and conduct themselves accordingly.
• In a line station, employees may combine pieces of the customer service uniform with pieces of the ramp uniform as long as
the shirt or blouse is either the customer service shirt or blouse, or the ramp knit shirt.
• In a hub station, ramp personal must wear combinations of the United ramp uniform only.
For a review of the Ramp Service uniform, review the Ramp Service Uniform Guide.
United may elect to change the United Express uniform from time to time, and may request that old uniform items be eliminated as an
approved uniform item. Following such a change in the designated uniform, United will compensate the Contractor and/or its
employees for the value lost on the retired uniform item(s).
Training: It is the responsibility of each Express carrier to train its Ramp Service employees including employees of another carrier
who may be contracted to perform these duties on behalf of the Contractor. This training will include, but is not limited to, load
planning, baggage handling, ramp safety and security, ramp driving, aircraft familiarization, aircraft servicing, receipt and dispatch of
aircraft, baggage make-up, baggage transfer, claim area delivery, baggage scanning, live animal handling, dangerous goods and
aircraft de-icing. The Contractor, in stations where the Contractor is not the United designated United Express Ramp Service provider,
will be responsible for the training the employees of the designated Ramp Service provider regarding the difference in the Contractors
procedures and policies, and the handling of the Contractors Aircraft.
• Each new hire, or newly assigned Ramp Service employee of the Contractor, must receive formalized training as soon as
possible, but not later than 30 days after his or her date of employment or date of assignment.
• Each Ramp Service employee of the Contractor must maintain product and delivery proficiency, knowledge and skill level.
Baggage Transfer: In a Hub or connecting station, the United designated Ramp Service provider is responsible for the transfer of all
baggage/mail/cargo to United, other United Express carriers and other airlines. Transferred bags are delivered as follows:
• Carry-on (security checked) bags placed in the pit/hole, are to be removed and delivered to the customers immediately at
planeside.
Source: REPUBLIC AIRWAYS HOLDINGS INC, 10-K, March 15, 2007 Powered by Morningstar® Document Research℠