CVS 2010 Annual Report Download - page 8

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We’ve made significant IT investments to support
the services our pharmacists provide.
With customer satisfaction scores in our pharmacies at an all-time high, it
appears to be money well spent. For example, in 2010 we completed the roll-
out of our proprietary RxConnectTM retail pharmacy system that has dramatically
boosted efficiency. We also launched our Consumer Engagement EngineTM
last year. When integrated with RxConnect, it provides the technology plat-
form that enables programs such as Pharmacy Advisor and will support future
clinical advances. With the ability to target our key points of contact—our retail
pharmacies, mail order pharmacies, and call centers—this technology helps us
encourage patients to remain compliant with prescribed medications and close
gaps in care. The result? Better health and lower overall health care costs.
is this
A Pharmacist Filling a Prescription
- or -
State-of-the-Art Technology at Work
?
– 4 –
CVS Caremark 2010 Annual Report