CVS 2010 Annual Report Download - page 19

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We’ve spent the past three years developing and
implementing the technology that makes Pharmacy
Advisor possible. Utilizing clinical rules, our Consumer
Engagement Engine identifies cost savings or health
improvement opportunities for PBM plan members
whether they interact with us at our retail and specialty
pharmacies, through our mail order pharmacies, or
using our Web sites. We’ve made diabetes intervention
our initial priority. In the future, Pharmacy Advisor will
also address issues related to coronary artery disease,
congestive heart failure, hypertension, hyperlipidemia,
and other chronic illnesses.
Our MinuteClinic Offerings and Footprint Will
Expand to Meet Growing Demand
Our 560 MinuteClinic locations represent another
important aspect of our unique value proposition.
Non-flu vaccination visits to MinuteClinic increased by
22 percent in 2010. We have really focused our efforts
over the past year at bringing new products and
services to market that help manage chronic conditions.
We expect to incorporate these new capabilities into
our PBM plan offerings. As we move into the care of
patients with chronic disease, we have also established
formal affiliations with some of the country’s leading
health systems to collaborate on patient care.
We expect health care reform to bring some form of
coverage to 32 million people who are currently unin-
sured. MinuteClinic will help meet the growing demand
for care and mitigate the growing shortage of primary
care physicians. We will begin adding approximately
100 new clinics annually over the next five years. We will
start by filling in existing markets as well as adding new
markets in existing states, with plans to enter new states
beginning in 2012.
A Message From Tom Ryan
This annual report marks the end of my tenure as Chairman and Chief Executive Officer of CVS Caremark.
It is hard for me to believe that more than 35 years have passed since I joined what was then CVS/pharmacy
as a pharmacist. It has been a remarkable journey both for me and for the company. We’ve evolved from
a relatively small regional drugstore chain to become the largest pharmacy health care provider in the
United States. In doing so, we’ve made a positive difference in the lives of our millions of loyal customers.
I take a lot of pride in what we’ve accomplished, and the credit goes to an extraordinary management
team and workforce composed of some of the most talented and committed people in our industry. I want
to thank the Board of Directors and all my colleagues for their support and wise counsel over the years.
Among them, I’ve been extremely fortunate to work alongside incoming CEO Larry Merlo for more than
20 years. Larry has consistently delivered outstanding results in every position he has held with the company,
and I know he will do an outstanding job as our new CEO. Once again, it was an honor and a privilege to
lead our company for the past 17 years. Thank you.
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