TCF Bank 2000 Annual Report Download - page 19

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C O N V E N I E N C E
We believe TCF is ŒThe Most Convenient Bank• in the markets we serve.
Providing convenient banking services to customers means delivering a full range of banking products and services whenever, wher-
ever, and in whatever way best suits their unique needs. During 2000 TCF added to its convenience offerings by introducing
TCFExpress.com, our online banking service. At TCFExpress.com customers can access account information, transfer funds between
accounts and pay bills online. In 2001 we will greatly expand our traditional online service capabilities with the introduction of TCF
Express Trade, our discount brokerage service.
Also in 2000, TCF installed a new, state-of-the-art automated phone system. TCF customers appreciate the easy, convenient way
they can obtain account information, transfer funds and order checks over the phone. In fact, our customers called a total of 31 mil-
lion times last year. Our new system positions us to continue to expand the services we provide via the telephone.
TCF's Check Card enjoyed continued outstanding success in 2000. TCF customers used their cards 51 million times to make pur-
chases at merchant locations. With the introduction of the TCF Express Phone Card loyalty program, our customers are using their cards
even more frequently.
TCF continues to provide customers convenient banking services at our network of 1,384 Express Teller ATMs. The size of our off-
site ATM network compares favorably with those of banks three to four times our size. TCF customers are able to deposit, transfer and
obtain cash without service charges simply by using one of our easy-to-spot Express Teller ATMs.
A hallmark of TCF's ongoing commitment to customer convenience is the way we operate our branches, both brick and mortar and
supermarket branches. Doing business at a branch is both convenient and important for many of our customers. In our supermarket
branches, we are open seven days a week, 360+ days per year with extended hours not offered by our competitors. Like retailers, we're
open most holidays, when we find many of our customers want to bank.
Convenience is truly a customer-by-customer defined service, whether it's over the phone, at an ATM, online, or visiting a teller.
At TCF, we will continue to listen to our customers and provide the banking services they want and need.
17
TCF
2CONVENIENCE
Everything we do at TCF revolves around the idea
of convenience. That's why we're open 12 hours
a day, seven days week and most holidays. From
online banking services like TCFExpress.com,
to our Express Teller ATMs and our extensive
branch network, TCF provides convenience the
way our customers want it. 7
days a week