DHL 2011 Annual Report Download - page 84

Experts in corporate information solutions
Williams Lea specialises in outsourced corporate communication and information
management, ranging from o ce document and marketing solutions to customer cor-
respondence management. We o er these solutions to customers in the  nancial, retail,
consumer goods, pharmaceutical, publishing and public sectors as well as the legal sector.
In July , we acquired Tag Group, an international provider of marketing
execution and production services.  e acquisition expands our fast-growing Market-
ing Solutions business.
Global market leader in contract logistics
 is the global market leader in contract logistics with a market share of . 
. In this highly fragmented market, the top ten players account for only about
  of the overall market, the size of which is estimated to be  billion. We are the
regional market leader in our key regions of North America, Europe and Asia Paci c
and also have a very strong position in rapidly growing markets such as Brazil, India,
China and Mexico. We are con dent that we shall succeed in leveraging our global
expertise and good relationships with multinational corporations in order to expand
our business in these markets.
Our Williams Lea business unit leads the market in outsourcing information man-
agement and marketing production.  is market is also highly fragmented and consists
largely of specialists o ering either a very limited set of services or occupying exclusive
niches. Due to our broad range of international services and long-lasting customer
relationships, we have been able to build on our leading market position. In addition,
we are leveraging ’s excellent customer relationships to win new business in the
Williams Lea business unit.
REVENUE AND EARNINGS PERFORMANCE
Revenue up .  excluding portfolio changes and currency effects
As at  July , we transferred the Home Delivery business in Germany to the
 division.  e prior-year segment reporting  gures were adjusted accordingly.
 e principal objective in the   division was to achieve pro table
growth from a leaner organisation with increased revenues and improved operational
e ciency. With this in mind we streamlined organisational processes and made a num-
ber of portfolio changes that impacted the year-on-year revenue and earnings trend.  ese
included the sale of Exel Transportation Services  and the acquisitions of Euro-
difarm and Tag Group.
. Contract logistics market, :
top 
Market volume:  billion
Source: Transport Intelligence; fi gures estimated
except for , , Kuehne + Nagel; exchange
rates: as at April .
1.3 % Penske
1.1 % Sankyu
1.1 % 
1.1 %  
1.6 % Hitachi
1.4 % Norbert
Dentressangle
1.7 % Wincanton
2.2 % Kuehne + Nagel
2.3 % 
8.3 % 
Earnings, page  f.
Deutsche Post DHL Annual Report 
78