DHL 2011 Annual Report Download - page 66

DIVISIONS
Overview
. Key fi gures by operating division
m 2010
adjusted
2011 +/– % Q4 2010
adjusted
Q4 2011 +/– %

Revenue 13,913 13,973 0.4 3,825 3,853 0.7
of which Mail Communication 5,597 5,430 –3.0 1,487 1,458 –2.0
Dialogue Marketing 2,595 2,605 0.4 713 690 –3.2
Press Services 797 782 –1.9 209 201 –3.8
Value-Added Service 229 238 3.9 59 66 11.9
Parcel Germany 2,927 3,179 8.6 888 972 9.5
Retail Outlets 800 822 2.8 217 226 4.1
Global Mail 1,735 1,693 –2.4 480 467 –2.7
Pension Service 102 100 –2.0 24 23 – 4.2
Consolidation / Other – 869 –876 – 0.8 –252 –250 0.8
Profi t from operating activities  1,120 2 1,107 –1.2 224 3 246 9.8
Return on sales  1 8.1 7.9 – 5.9 6.4 –
Operating cash fl ow 1,042 924 −11.3 544 487 −10.5

Revenue 11,111 11,766 5.9 2,904 3,122 7.5
of which Europe 4,960 5,009 1.0 1,270 1,318 3.8
Americas 1,831 1,887 3.1 478 489 2.3
Asia Pacifi c 3,374 3,718 10.2 897 996 11.0
 (Eastern Europe, the Middle East and Africa) 1,216 1,284 5.6 326 351 7.7
Consolidation / Other –270 –132 51.1 –67 –32 52.2
Profi t from operating activities  497 4 927 86.5 218 5 248 13.8
Return on sales  1 4.5 7.9 – 7.5 7.9 –
Operating cash fl ow 904 1,146 26.8 251 454 80.9
 , 
Revenue 14,341 15,044 4.9 3,898 3,936 1.0
of which Global Forwarding 10,725 11,094 3.4 2,914 2,907 – 0.2
Freight 3,735 4,088 9.5 1,018 1,064 4.5
Consolidation / Other –119 –138 –16.0 –34 –35 –2.9
Profi t from operating activities  383 6 429 12.0 131 7 126 –3.8
Return on sales  1 2.7 2.9 – 3.4 3.2 –
Operating cash fl ow 244 657 > 100 141 260 84.4
 
Revenue 13,061 13,223 1.2 3,502 3,548 1.3
of which Supply Chain 11,997 11,999 0.0 3,209 3,182 –0.8
Williams Lea 1,062 1,225 15.3 294 367 24.8
Consolidation / Other 2–1 ––1 –1 –
Profi t from operating activities  231 8 362 56.7 46 9 73 58.7
Return on sales  1 1.8 2.7 – 1.3 2.1 –
Operating cash fl ow 343 394 14.9 125 183 46.4
1  / revenue.
2 Before non-recurring items (adjusted):  , million.
3 Before non-recurring items (adjusted):  million.
4 Before non-recurring items:   million.
5 Before non-recurring items:   million.
6 Before non-recurring items:   million.
7 Before non-recurring items:   million.
8 Before non-recurring items (adjusted):   million.
9 Before non-recurring items (adjusted):   million.
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