DHL 2011 Annual Report Download - page 22
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 |
 |
EXPANDING OFFERS
8.6%
REVENUE GROWTH
in the Parcel Germany business
unit in .
€ 750 million
TO BE INVESTED
in our Parcel modernisation
programme in the next two years.
90%
OF RESIDENTS
IN GERMANY
are only about ten
minutes away from
the nearest Packstation.
14
Investing in an important goal
Who wouldn’t like a remote control to guide
their parcels to precisely where they want them to go?
Soon, Deutsche Post DHL will be offering just that.
The service will be made up of an entire bundle of
products that allow customers to precisely “control”
the delivery of their parcels, whether they are day-
defi nite, time-defi nite or destination-defi nite. This is
but a tiny example of the innovative strength of the
leading provider on the German parcel market. The
largest example is called Parcel and it “weighs”
million. The concept is the company’s response
to new business models in the rapidly growing
e-commerce sector and to changing consumer be-
haviour. “Parcels will become as fast as letters,” says
Jürgen Gerdes, Cor porate Board Member for .
“We are laying the groundwork by expanding our
network and creating innovative shipping solutions.”
Intelligent solutions that
make customers’ lives easier
Today, the parcel business makes up around
one-fi
fth of revenue in the division. In ,
Parcel alone transported some three million parcels
per day in Germany. There is a demand for innova-
tive solutions that make customers’ lives easier and
that goes for the entire value chain, from collecting
parcels from customers to high-tech sorting and
delivering. Examples of such successful solutions:
Packstations, which were introduced in . In Ger-
many, there are already around , stations and
more than . million registered users. Since ,
deliverers have collected parcels from private house-
holds and since there have been “postboxes”
for parcels, the so-called Paketboxes.
There are currently around , Pack-
stations in Germany.
In the future, a parcel will be just as
fast as a letter.
Making things as easy as possible for
our customer is the goal pursued by
each and every one of our employees.
42
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