DHL 2011 Annual Report Download - page 78

 ,  division
BUSINESS UNITS AND MARKET POSITIONS
Broker between customers and freight carriers
With its wide range of coverage and comprehensive o ering for transporting freight
by air, sea or land,  is one of the leading global logistics companies.  e products
and services o ered by our Global Forwarding and Freight business units extend from
standardised logistics operations to multimodal transport solutions and highly indi-
vidualised industrial projects. Our workforce of around , employees co-operates
with reliable partners to ensure that our operations run smoothly and are carried out
to our customers’ satisfaction.
Our business model is very asset-light, as it is based on the brokerage of transport
services between our customers and freight carriers.  is allows us to consolidate ship-
ments to achieve higher volumes and to leverage our purchasing power. Moreover, our
wide network coverage enables us to optimise goods routing.
Market leader in air freight and number two in ocean freight
In the Global Forwarding business unit,  is the world leader in air freight services
and one of the leading providers of ocean freight services. Around , employees
work to ensure the transport of all kinds of goods by air or sea every day. Our products
and services cover standard transport, multi-link transport chains and specialised solu-
tions such as industrial projects for speci c sectors, including temperature-controlled
and secure shipments. To complement our product o er, we provide additional trans-
port-related services that include handling customs formalities and providing insur-
ance services and warehousing solutions, and the integrated management of customers’
end-to-end supply chains aimed at making them more e cient. Most of our custom-
ers come from the Technology, Automotive, Chemicals, Consumer, Retail (including
Fashion & Apparel) and Energy sectors. We also provide customised solutions to niche
industries such as motor sport.
REGIONS
Global Forwarding
Worldwide
>  countries and territories
Freight
Europe, , the Middle East,
North Africa, 
>  countries
LOCATIONS
Global Forwarding
>  branches
Freight
>  branches
PRODUCTS
Global Forwarding
Air freight
Ocean freight
Industrial projects
Transport management
Customs clearance
Freight
Full truckload
Part truckload
Less than truckload
Intermodal transport
. Air freight market, : top 
thousand tonnes
1
1 Data based solely on export freight tonnes.
Source: annual reports, publications and com-
pany estimates.
1,225  Schenker
948 Kuehne + Nagel
892 Panalpina
2,458 
Deutsche Post DHL Annual Report 
72