DHL 2011 Annual Report Download - page 24

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EXPANDING OFFERS
8.6%
REVENUE GROWTH
in the Parcel Germany business
unit in .
€ 750 million
TO BE INVESTED
in our Parcel  modernisation
programme in the next two years.
90%
OF RESIDENTS
IN GERMANY
are only about ten
minutes away from
the nearest Packstation.
14
, parcels an hour depending on location and
demand, a   increase from the , parcels we
process each hour today.
Transparency makes it simple
Simply grow also means making things both
easier and more understandable for customers. That
is why Deutsche Post DHL is taking aim at transpar-
ency. In the future, a state-of-the-art  infrastruc-
ture will allow customers to see the current status of
their parcels practically in real time. As a result, indi-
viduals will also be able to decide at short notice
whether their parcel should be delivered at home, at
the o ce or at a Pack station. Sending items will
also become easier for business customers. When
the new concept is in place, they will be able to post
a parcel later in the evening with the peace of mind
that their customers will still receive the product on
time. “Our customers will experience a marked im-
provement in our already market-leading quality and
reliability,” says Jürgen Gerdes about the planned
innovations.
Deutsche Post DHL’s internet services
www.dhl.com
www.deutschepost.com
18