DHL 2011 Annual Report Download - page 67

 division
BUSINESS UNITS AND MARKET POSITIONS
The postal service for Germany
Deutsche Post DHL is Europe’s largest postal company. We deliver  million let-
ters every working day in Germany alone. We o er all types of products and services to
both private and business customers, ranging from standard letters and merchandise to
special services such as cash on delivery and registered mail. Customer service is always
our number one priority: today, our customers can purchase stamps at retail outlets,
stamp dispensers, online or via text message.
Our -Postbrief product, launched in July , provides a secure, con dential and
reliable platform for electronic communication. It can be used for everything from
personalised customer communication to bulk mailing. -Postbrief allows companies,
public authorities and private individuals not only to meet high security standards but
also to reduce processing costs.
Our mail business is focused on Germany, where the mail market has been fully
liberalised since the beginning of . Since July , we have been required to apply
value added tax to revenues generated from business customers. Since then competition
has become more intense, whilst at the same time the increasing use of electronic com-
munication is resulting in a continuing shrinkage of the German mail market. In the year
under review, the market for business communications was approximately  . billion
(previous year, adjusted:  . billion). We adjusted how we present the market shares
to more precisely re ect actual market conditions. Here we report on the competitive
business customer market. We now indicate those companies that are service providers
BUSINESS UNITS AND PRODUCTS CUSTOMERS
 million households
 million business customers
 –  million retail outlet
customers per working day
Mail Communication
Mail products
Special services
Franking
Philately
Dialogue Marketing
Advertising mail
Tailored end-to-end solutions
Special services
Press Services
Press distribution services
Special services
Value-Added Services
Mailroom services
Printing services
Document management
Parcel Germany
Parcel products
Special services
Packstations
Global Mail
Mail import and export
Cross-border mail
Mail services in domestic
markets outside of Germany
Special services
Pension Service
Database administration
Payment processes
NETWORK IN GERMANY
 mail centres
 parcel centres
Approximately ,
Pack stations
Approximately ,Paketboxes
Approximately , retail
outlets and points of sale
 million letters per
working day
. million parcels per
working day
. Domestic mail communication
market, business customers 
Market volume: . billion
Source: company estimate.
36.3 % Competition
63.7 % Deutsche Post
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
 division
61