DHL 2011 Annual Report Download - page 83

We o er warehousing, distribution, managed transport and value-added services
as well as business process outsourcing, supply chain management and consulting
solutions. We ensure that our customers’ products and information reach their markets
quickly and e ciently, thus securing them competitive advantages. With local insight
and global scale, we serve customers in more than  countries and support them in
optimising their complex processes.
In order to strengthen the focus on our core business of contract logistics, in
April  we disposed of Exel Transportation Services Group , a provider of
freight brokerage and intermodal services in North America.
Our Supply Chain business provides expert solutions in six focus sectors: Consumer,
Retail, Technology, Life Sciences & Healthcare, Automotive and Energy. In , we
aligned our global management structure to enable the development and implementa-
tion of sector-speci c supply chain solutions at a cross-regional level. In addition, each
sector head is supported by a team of dedicated specialists who handle the customer
projects and ensure implementation of global sector solutions on a regional level.
Consumer and Retail are two of our largest sectors. Both of these o er major growth
potential for the division, since we manage the supply chains all the way from the source
of supply to the end customer.  is calls for  exibility, reliability and cost e ciency as
the key value drivers for our services in these sectors, which range from international
inbound logistics and warehouse and transport services to packaging and other value-
added services.
Customers in the Technology sector require fast,  exible and e cient supply chains,
and demand for integrated product and service logistics is increasing. Our o erings
portfolio ranges from inbound-to-manufacturing services and warehouse and transport
services to integrated packaging, returns management and technical services.  is is
one of the sectors in which customers are increasingly requesting integrated solutions,
which are being developed across all  divisions.
We are also increasingly providing integrated solutions in the Life Sciences & Health-
care industry, where supply chains and logistics processes are still evolving in many parts
of the world. Cost pressure is growing steadily and quality control at the highest possible
level is a must for all our customers. In the reporting year we acquired Eurodifarm, a
specialist in the controlled-temperature distribution of pharmaceutical and diagnostic
products.  e purchase strengthens our market leadership in Italy in this sector.
 e Automotive industry is one of our truly global sectors. Production is continu-
ing to shi to emerging markets such as China, India and Brazil, in which we have a
strong presence. For our inbound-to-manufacturing, aftermarket logistics and lead logistics
provider solutions, the key factor is our ability to o er a high degree of global  exibility
and reliability whilst lowering costs.
 e fast-growing Energy sector is another market in which the  divisions pro-
vide integrated logistics solutions for both the build and run phases of major projects.
With our Maintenance, Repair & Operation services we o er streamlined supply chain
solutions that can reduce costs by   whilst increasing maintenance productivity by
up to  .
Glossary, page 
Glossary, page 
Glossary, page 
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
  division
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