DHL 2011 Annual Report Download - page 256

GLOSSARY
Cross-border mail (outbound)
All outbound international mail.
Dialogue marketing
Market-orientated activities that apply direct com-
munications to selectively reach target groups using
apersonal, individualised approach.
-Postbrief
A means of secure and reliable online communica-
tion that can be delivered both electronically and
bytraditional mail.
Federal Network Agency (Bundesnetzagentur)
German national regulator for electricity, gas,
telecommunications, post and railway.
Packstation
Parcel machine where parcels and small packages
canbe deposited and collected around the clock.
Paketbox
Parcel box for franked parcels and small packages
(maximum dimensions: 50 × 40 × 30 cm).
Partner outlets
Postal retail outlets operated primarily by partners
inthe retail sector who offer postal services in addition
to their core businesses.
Postal Act (Postgesetz)
The purpose of the German Postal Act, which took
effect on 1 January 1998, is to promote postal competi-
tion through regulation and ensure the nationwide
provision of appropriate and su cient postal services.
It includes regulations on licensing, price control and
the universal service.
Preferred periodical
A press product of which more than 30 % consists
ofjournalistic reporting.
Price-cap procedure
Procedure whereby the German Federal Network
Agency approves prices for certain mail products.
Theagency approves prices on the basis of parameters
itstipulates in advance, which set the average
changes in these prices within baskets of services
defi ned by the agency.
Standard letter
Letter measuring a maximum of 235 × 125 × 5 mm
andweighing up to 20 g.
Standard periodical
A press product of which no more than 30 % consists
of journalistic reporting.
Targeting
Target-specific advertising on websites aimed
at achiev ing the highest possible advertising
effectiveness.
Aftermarket logistics
Logistics services for manufacturer exchanges,
returnsand repairs.
Business process outsourcing
Outsourcing specifi c business functions to a third-
party service provider.
Co-packing
Packaging services integrated into supply chain
solutions.
Collect and return
Goods are picked up from end users at different
addresses, transported to the predetermined repair
company, collected after repair and returned to the
end user.
Container
Large, standardised, lockable storage unit with
a volume of more than three cubic metres and
aholding capacity of more than fi ve tonnes used
totransport a variety of goods.
Contract logistics
Complex logistics and logistics-related services along
the value chain that are performed by a contract
logistics service provider. Services are tailored to
a particular industry or customer and are generally
based on long-term contracts.
Day Defi nite
Delivery of shipments on a specifi ed day.
 Solutions & Innovations 
Unit that brings together the Group’s existing innova-
tion drivers, develops innovative solutions and pro-
motes cross-divisional co-operation.
-fulfi lment
Fulfi lment services for the e-commerce market.
Full container load 
The container is completely loaded by the sender
andhanded over to the freight carrier.
Full truckload
Complete capacity of truck is utilised from sender
toreceiver.
Gateway
Collection point for goods intended for export and
forfurther distribution of goods upon import; customs
clearance point.
Hub
Collection centre for the transhipment and consolida-
tion of fl ows of goods.
Inbound logistics
Supply of manufacturing and assembly locations.
Inbound-to-manufacturing
The procurement of goods and their transport from
the place of origin/manufacture to the production line.
Intermodal transport
Transport chain combining different modes of trans-
port, often road and rail.
Lead logistics provider
A logistics service provider who assumes the organisa-
tion of all or key logistics processes for thecustomer.
Less than container load 
Loads that will not fill a container and are consoli-
dated for ocean transport.
Less than truckload
Shipment weighing approximately three tonnes that
is smaller than a full truckload and consolidated with
other senders’ and/or receivers’ shipments into one
load for transport.
Medical Express
Time-critical samples (tissue, blood) are transported
during the clinical test phase of a new drug.
Part truckload
Shipment that does not constitute a full truckload but
is transported from point of departure to destination
without transhipment.
Same Day
Delivery within 24 hours of order placement.
Supply chain
A series of connected resources and processes from
sourcing materials to delivering goods to consumers.
Time Defi nite
Delivery of time-critical shipments for which the day
or time of delivery has been specifi ed or guaranteed.
Transported Asset Protection Association 
A forum that unites manufacturers, logistics providers,
freight carriers, law enforcement authorities and other
stakeholders with the common aim ofreducing losses
from international supply chains.
Twenty-foot equivalent unit 
Standardised container unit, 20 foot long, 8 foot wide
(6 × 2.4 metres).
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