DHL 2011 Annual Report Download - page 82
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division
BUSINESS UNITS AND MARKET POSITIONS
Customer-centred outsourcing solutions
e division comprises the two business units of Supply Chain and
Williams Lea. In the Supply Chain business, we provide contract logistics solutions along
the entire supply chain for customers from a wide variety of sectors. Williams Lea is a
global provider of business process outsourcing and a specialist in corporate information
solutions, the management of companies’ information and communication processes.
End-to-end offering in contract logistics
In the Supply Chain business, we provide customers in many industry sectors with
logistics services along the entire supply chain. From planning, sourcing, production,
storage and delivery to returns logistics and value-added services, customers rely on us
to ensure a smooth logistics ow.
. Logistics and value-added services along the entire supply chain
Raw
materials
DistributionProduction
fl ows
ReturnsInbound
transport
Outbound
transport
Warehousing
Supply Chain Services
1 2 3 54 6
1 Plan – Laying the foundation
for a supply chain
2 Source – Getting the materials
at the time required
3 Make – Supporting product
manufacturing
4 Store & Customise – Getting it
ready to sell
5 Deliver – Getting it where it
needs to be
6 Return – Bringing it back when
it’s not needed
SUPPLY CHAIN LOGISTICS SOLUTIONS
Warehousing Value-added services
Distribution Business process outsourcing
Managed transport Supply Chain management and consulting
SUPPLY CHAIN
FOCUS SECTORS
Consumer
Retail
Technology
Life Sciences & Healthcare
Automotive
Energy
WILLIAMS LEA
SERVICES
Marketing Solutions
Office Document Solutions
Customer Correspondence
Management
SUPPLY CHAIN
PRODUCTS
Lead Logistics Provider
Co-Packing
Integrated Logistics
Procurement
Technical Services
-Fulfilment
Airline Business Solutions
Glossary, page
Deutsche Post DHL Annual Report
76