DHL 2011 Annual Report Download - page 122

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Profi table growth: Our Pro table Growth pillar also consists of three initiatives: Sector
Focus, Strategic Products Replication and Sales E ectiveness. In the Sector Focus
programme, we continuously deepen our expertise in our sectors of Consumer,
Retail, Technology, Life Sciences & Healthcare, Automotive and Energy. For each of
these sectors, we have established dedicated global sector teams to o er our custom-
ers comprehensive supply chain solutions and to ensure knowledge exchange on best
practices across regions and business units. In our Strategic Products Replication
initiative, we develop and reproduce logistics solutions aimed at simplifying our
customers’ business processes. In doing so, we take our cue from proven operating
standards and practices. One example of such a comprehensive solution in the
Technology sector is our Technical Services o ering. Technical services refer to
processes that are integrated into the respective supply chain solutions and which
signi cantly reduce warehouse and transport costs as a result of shorter repair cycles.
Together with Acer, a customer of ours in India, we signi cantly simpli ed that
company’s processes by combining the former  spare parts warehouses into three
regional repair centres.  does not only manage the spare parts but ensures that
the defective devices are collected at Acer’s local service providers and carries out the
required repair activities as well as subsequent delivery of the units to the customers.
 us far we have replicated six strategic products worldwide: Lead Logistics Provider,
Co-Packing, Integrated Logistics & Procurement, Technical Services, -Ful lment and Air-
line Business Solutions. In our Sales E ectiveness programme, we continuously improve
the performance of our sales organisation by bolstering sales processes and customer sup-
port. We are learning to understand our customers’ business objectives and strategies bet-
ter, which enables us to o er them added value. Feedback from customers and customer
surveys also assists us in continuously enhancing the e ectiveness of our sales activities.
Future organisation
Change in Board of Management
 e Supervisory Board of Deutsche Post  resolved on  December  to
appoint Angela Titzrath to the Group Board of Management. As at  May , she will
succeed Walter Scheurle, who will resign his post as Board Member for Personnel e ec-
tive as at the end of April following twelve years of successful service. He will continue
to assist the company in an advisory capacity until he enters retirement.
Deutsche Post DHL Annual Report 
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