Pizza Hut 2007 Annual Report Download - page 27

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31
product quality
Perfect fish all the time. That’s what Long John
Silver’s RGM Heather Wheeler delivers in her restau-
rant. Heather runs a $1 million training restaurant
for the company and she follows all the company’s
procedures to ensure that her customers get the
best product possible. “It’s all about building great
teams,” she says, “and training those teams to
ensure that only the highest grade products go into
the meals we serve.” Heather knows that customers
evaluate the restaurant every time they come in.
“If they know that you care,” she says, “they will give
you a commitment.” Heather’s customers have told
her they love the fresh food and great service they
get at her restaurant.
Heather Wheeler, Long John Silver’s
Abingdon, Virginia
speed with service
Things seem to always move fast at Taco Bell RGM Frank
Villanueva’s restaurant, but that’s how Frank likes it. He
wants his team to get things done fast—but with a smile.
“If you smile, they can hear it through the speaker,” Frank
says. Frank’s “can do” attitude and his CHAMPS scores
in the high 90s helped propel him to being named Taco
Bell’s “Company RGM of the Year” during the Golden
Bell Awards this year. “I credit my team,” he says. “We
hire the strongest candidates and they demonstrate their
Customer Mania with speedy service every day.”
Frank Villanueva, Taco Bell
Dallas, Texas