Pizza Hut 2007 Annual Report Download - page 26

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30
cleanliness
So clean it sparkles…because
the customer sees everything.
That’s what KFC RGM Lenka
Blahutova tells her team all the
time. “I feel it’s my responsibil-
ity to keep the restaurant clean
and bright for my customers,”
she says. That’s reflected in this
restaurant’s strong CHAMPS
scores, especially in the area of
Cleanliness. Everybody pitches
in, Lenka says. In the afternoon
hours, she says the team is busy
cleaning, which reinforces her
idea (and Colonel Sanders’) that
if you have time to lean, you have
time to clean. “You can serve
great product,” Lenka says, “but
you’ve got to serve it in a clean
and friendly atmosphere.” Lenka
does just that in her restaurant
for franchise partner AmRest
Holdings, N.V.
Lenka Blahutova, KFC
Czech Republic
hospitality
She has a smile a mile wide. “We
have fun. And when the team is
happy, the customers are happy.”
That’s how A&W RGM Becky
Redig defines hospitality. “Give
the customers what they want,
when they want it.” And that’s
how she and her team practice
it for their franchise owner, Jim
Bradjick, too. It pays off. Becky’s
CHAMPS scores are among
the brand’s highest. When her
restaurant was chosen to test a
line of desserts, called Sweets
& Treats, her team did so well
with the new line that the com-
pany decided to add them to the
menu of every A&W. Now that’s
Customer Mania at its best!
Becky Redig,
A&W All American Food
Fond du Lac, Wisconsin
accuracy
Accuracy for this outstanding
RGM means making and serv-
ing delicious pizzas the right
way every time. That’s just what
the team at Pizza Hut RGM
Marcie Dean’s dine-in, carry-out
restaurant delivers every time.
Owned by Capital Pizza Hut, the
restaurant has received a record
nine consecutive perfect 100%
CHAMPS Excellence Review
inspections. “I don’t have a lot
of turnover,” Marcie says, “We’re
a team through and through.”
Everyone pitches in to make sure
the customer has a great experi-
ence. “It doesn’t matter if you’re
a dishwasher or a cook, if you
see someone in this restaurant
needs help, you go and help
that person. Teamwork ensures
accuracy,” Marcie says.
Marcie Dean, Pizza Hut
Skowhegan, Maine
maintenance
Everything in KFC RGM Loretta
Lacy’s restaurant runs smoothly,
including her equipment. “You
have to watch for everything
and you have to think about
taking care of the equipment all
the time,” she says. Displaying
a high energy attitude, Loretta
keeps her eye on all the mov-
ing parts for franchisee Patricia
Painter. She does that while
making sure that customers
get the best product possible.
With CHAMPS scores in the
upper 90s, Loretta knows how
important it is to keep everything
running smoothly while you put
smiles on your customers’ faces.
Loretta Lacy, KFC
Charleston, West Virginia