Pizza Hut 2007 Annual Report Download - page 25

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29
Now that we’re moving into our second decade as a
public company, we want our shareholders to know one
thing: over 1,000,000 Customer Maniacs around the globe
have made a personal commitment to building an operating
culture around their passion for serving customers. Bringing
our Customer Mania mindset and culture to life in every
aspect of the business means we’re putting the customer
first in everything we do. And when we’re 100% focused on
the customer and running great restaurants, we’re attacking
the business every day with unmatched intensity. It’s a focus
on building consistency in beating year ago performance
and it’s putting process and discipline around what really
matters. This vision for greatness means we’re committed
to executing the basics—CHAMPS —our core program for
training, measuring and rewarding employee performance
against key customer metrics. Excellent execution will drive
the business as we go forward and I am here to tell you that
we won’t be satisfied until we have 100% CHAMPS
execution and Same Store Sales Growth in every restaurant!
Roger Eaton, Chief Operating and Development Officer
Yum! Brands Inc.