Nordstrom 2003 Annual Report Download - page 4

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To enhance the customer’s
experience through better
information and reduced wait
times, new touch-screen
point of saleregisters and
personal booksoftware will
be fully implemented
by the end of 2004.
Susan Frad,
Alderwood, Lynnwood, Washington
Matt did everything possible to ensure the shoes would be delivered to me that night.
He checked the stockroom, called the shipping company and looked in the mailroom.
I want you to know how grateful and delighted I am.
Michael, Tysons Corner Center customer
Vanessa Q. Reyes,
Alderwood, Lynnwood, Washington