Nordstrom 2003 Annual Report Download - page 10

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Please find page 10 of the 2003 Nordstrom annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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A reputation built one customer at a time. One lesson we keep
learning from our customers is that loyalty is built over time. Every customer
experience impacts our reputation, either positively or negatively, so we must
continually earn our customers’ trust and business in everything we do — whether
it’s in our stores, online or over the phone.
By listening to you, and taking care of one customer at a time, we continue to define
the Nordstrom experience. It’s an experience that’s built on people, products and
place. But more importantly, it’s built on relationships — people-to-people
connections that make Nordstrom more than just a store.
”
“
I want to make Nordstrom a great experience for every customer.
I know I have a reputation to uphold, as well as the Nordstrom name.
Khaleel Grant, Downtown Seattle employee
[8]
A reputation built one customer at a time. OOne lesson we keep
learning from our customers is that loyalty is built over time. Every customer
experience impacts our reputation, either positively or negatively, so we must
continually earn our customers’ trust and business in everything we do — whether
it’s in our stores, online or over the phone.
By listening to you, and taking care of one customer at a time, we continue to define
the Nordstrom experience. It’s an experience that’s built on people, products and
place. But more importantly, it’s built on relationships — people-to-people
connections that make Nordstrom more than just a store.
[ ]