Nordstrom 2003 Annual Report Download - page 3

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People keep talking. They tell you what they like, what they don’t
like, what works, what’s missing. It’s a simple process really — one
that can lead a company to better performance and happier
customers. By listening to you — our customers, employees and
shareholders — we build lasting relationships and continue to define
Nordstrom as a shopping experience that’s more than just a store.
Elizabeth Duong,
Valley Fair, San Jose, California
Kieran Dodge,
Alderwood, Lynnwood, Washington
Bonnie Weiner,
The Westchester, White Plains, New York
when you listen,
an interesting thing happens.
Bonnie Weiner,
The Westchester, White Plains, New York
People keep talking. They tell you what they like, what they don’t
like, what works, what’s missing. It’s a simple process really — one
that can lead a company to better performance and happier
customers. customers. By listening to you — our customers, customers, emplemployees and
shareholders — we build lasting relationships and continue to define
Nordstrom om as a shopping experience that’s more than just a store.
Elizabeth Duong,
Valley Fair, San Jose, California
Kieran Dodge,
Alderwood, Lynnwood, Washington
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