Holiday Inn 2011 Annual Report Download - page 33

The Global Internal Audit function helps us
continuously to improve the management
of risk by making sure our internal
controls and governance processes are
working effectively. This team is split
into three core areas, focusing on hotel
control, our corporate and regional
functions, and technology and systems.
IHG has engaged a leading specialist
third-party provider to support it
achieving Payment Card Industry – Data
Security Compliance for core systems
and is actively pursuing compliance in
all managed and owned hotels.
As well as being kept up-to-date on legal
and regulatory matters, the Board
receives presentations on all aspects
of the business at its meetings. To
supplement the Board’s understanding
of the business, Directors also visit our
branded hotels and corporate offices
around the world. During 2011 the Board
attended meetings in China, the US and
the UK. Separately, Non-Executive
Directors have also visited our operations
in India and Australia.
IHG has a number of internal policies
aimed at ensuring that our employees
behave appropriately and with integrity.
These policies, which include our Code
of Ethics and Business Conduct and
Competition and Anti-bribery policies,
are regularly reviewed and updated.
During 2011 our Legal team provided
training for over 6,000 employees around
the world on the UK’s new anti-bribery
legislation and IHG’s Anti-bribery policy.
RESPONSIBLE CULTURE
We endeavour to instil our values and
responsible business culture from the
boardroom to every hotel guest room.
We train and encourage the 345,000
people who work in our hotels and
corporate offices to champion and
protect the trusted reputation of our
business and our brands. Our responsible
culture inspires trust and confidence in
all our stakeholders and underpins our
determination to be one of the world’s
great companies.
Crowne Plaza Abu Dhabi, Yas Island, UAE
more on the web: www.ihgplc.com How we operate 31
OVERVIEW GREAT BRANDS HOW WE OPERATE WHERE WE OPERATE FACTS AND FIGURES
HOTEL SAFETY FRAMEWORK
We communicate our hotel safety framework
through a robust and practical framework
covering specific safety and security risks facing
hotels (Safe Hotel). Each of these risk groups
has corresponding Brand Safety Standards
comprising design and procedural requirements
for hotels. These are supported by management
activities, tools and training courses described
as ‘Manage Risk’.
‘Manage Risk’ is also applied in our corporate
offices and used to identify and manage
corporate and other business risks we face as
a Group. This therefore provides a consistent
framework for managing both hotel and
corporate risks.
During 2011 IHG’s Risk Management team’s crisis
response plans were implemented successfully
following natural disasters and civil unrest.
During times of civil unrest or natural disaster
the team worked closely with hotel owners and
employees in the US, Japan, New Zealand and
the Middle East to mitigate and minimise the
impact of serious events, not only on our guests
and employees, but also on our business.
SAFE
HOTEL
SECURITY CRISIS &
INCIDENT
FIRE
SAFETY
LEISURE
SAFETY
GUEST
SAFETY
FOOD
SAFETY
STAFF
SAFETY
MANAGE
RISK
RISK
PROFILE
POLICY &
STANDARDS
REVIEW
& REPORT
WAYS OF
WORKING
RISK
FINANCING
TRAINING
& COMMS
OPERATE
& CONTROL
InterContinental Mendoza, Argentina