Holiday Inn 2011 Annual Report Download - page 17

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Please find page 17 of the 2011 Holiday Inn annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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more on the web: www.ihgplc.com Great brands 15
GUESTS APPROVE NEW STANDARDS
Holiday Inn had a year of outstanding performance
in the guest satisfaction stakes, ranking ‘Highest in
Guest Satisfaction among Mid-Scale Full Service
Hotel Chains’ by J.D. Power and Associates¤, and
taking first place among midscale brands in two
key US studies: Harris Poll EquiTrend and the
Business Travel News Hotel Chain Survey.
We were also voted ‘Best Mid-Market Hotel Brand
in the World and Asia Pacific’ by readers of
Business Traveller Asia Pacific for the eleventh
successive year.
The accolades follow our first full year of relaunch
and a stronger focus on service.
OVERVIEW GREAT BRANDS HOW WE OPERATE WHERE WE OPERATE FACTS AND FIGURES
Holiday Inn Manchester, UK