Holiday Inn 2011 Annual Report Download - page 15

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more on the web: www.ihgplc.com Great brands 13
TOP FOR GUEST SATISFACTION
Hotel Indigo ranked ‘Highest in
Guest Satisfaction Among Upscale
Hotel Chains’ in the prestigious
J.D. Power and Associates¤ 2011
North American Hotel Guest
Satisfaction Index StudySM.
High guest satisfaction was evident
in other regions too. In China, for
example, the stunning Hotel Indigo
Shanghai on the Bund celebrated its
first full year of operation and was
placed in the top 10 on TripAdvisor
among over 2,605 hotels in the city.
Worldwide, eight out of 10 guests say
they are highly likely to recommend
Hotel Indigo.
Hotel Indigo Shanghai on the Bund, China
Hotels in
Region Hotels Rooms pipeline
Americas 33 3,973 38
Europe 5 407 11
AMEA – – 5
Greater China 1 184 5
Total 39 4,564 59
www.hotelindigo.com
OVERVIEW GREAT BRANDS HOW WE OPERATE WHERE WE OPERATE FACTS AND FIGURES