CarMax 2004 Annual Report Download - page 14

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Please find page 14 of the 2004 CarMax annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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STORE MANAGEMENT
TRAINING AND DEVELOPMENT
■In any complex retail business, the primary challenge
and limitation to growth is in the ability to recruit, train,
and develop people.
■We have formal training programs that span each of our four
functional areas — sales, service, buying, and business office.
The programs include classroom and online training as well
as formal mentoring assignments. Standardized training and
processes also facilitate transfers between stores and regions.
■We recruit the majority of our superstore managers
from the top big-box retailers across the country,
focusing on individuals with a broad, general
management background and a successful career
progression. Our management training program
includes rotations through each functional area.
■Our comprehensive workforce planning process looks
forward more than 48 months, considering planned
store openings and anticipated turnover.
12
CARMAX 2004
CarMax’s success depends on the skilled and dedicated people who deliver our consumer offer and who develop and execute our
processes and systems. The integrity and transparency of the CarMax consumer offer allows us to attract managers and
associates with much more diverse backgrounds than the traditional auto retailer. With access to the best of a broad range of
applicants, we’ve built a team that can consistently deliver superior customer service, strong leadership, and excellent results.
The associates pictured on these pages represent the more than 9,500 employees who contribute to our success.
5
SKILLED,
DEDICATED PEOPLE