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23
2014 Annual Report
of Specialty ConnectTM in May 2014, which integrates our specialty pharmacy mail and retail capabilities, providing
members with disease-state specific counseling from our experienced specialty pharmacists and the choice to bring
their specialty prescriptions to any CVS/pharmacy location. Whether submitted through our mail order pharmacy or
at CVS/pharmacy, all prescriptions are filled through the Company’s specialty mail order pharmacies, so all revenue
from this specialty prescription services program is recorded within the Pharmacy Services Segment. Members then
can choose to pick up their medication at their local CVS/pharmacy or have it sent to their home through the mail.
We also provide health management programs, which include integrated disease management for 17 conditions,
through our Accordant® rare disease management offering. The majority of these integrated programs are accredited
by the National Committee for Quality Assurance.
In addition, through our SilverScript Insurance Company (“SilverScript”) subsidiary, we are a national provider of
drug benefits to eligible beneficiaries under the federal government’s Medicare Part D program. We currently provide
Medicare Part D plan benefits to approximately 4.4 million beneficiaries through SilverScript, including our individual
and employer group waiver plans.
The Pharmacy Services Segment operates under the CVS/caremarkTM Pharmacy Services, Caremark®, CVS/caremarkTM,
CarePlus CVS/pharmacy®, RxAmerica®, Accordant®, SilverScript®, Coram®, CVS/specialtyTM, NovoLogix® and
Navarro® Health Services names. As of December 31, 2014, the Pharmacy Services Segment operated 27 retail
specialty pharmacy stores, 11 specialty mail order pharmacies, four mail order dispensing pharmacies, and 86
branches and six centers of excellence for infusion and enteral services located in 40 states, Puerto Rico and the
District of Columbia.
Overview of Our Retail Pharmacy Segment
Our Retail Pharmacy Segment sells prescription drugs and a wide assortment of general merchandise, including
over-the-counter drugs, beauty products and cosmetics, personal care products, convenience foods, photo
finishing, seasonal merchandise and greeting cards through our CVS/pharmacy®, CVS®, Longs Drugs®, Navarro
Discount Pharmacy® and Drogaria OnofreTM retail stores and online through CVS.com®, Navarro.comTM and
Onofre.com.brTM. Our Retail Pharmacy Segment derives the majority of its revenues through the sale of prescription
drugs, which are dispensed by our nearly 24,000 retail pharmacists. The role of our retail pharmacists is shifting
from primarily dispensing prescriptions to also providing services, including flu vaccinations as well as face-to-face
patient counseling with respect to adherence to drug therapies, closing gaps in care, and more cost-effective drug
therapies. Our integrated pharmacy services model enables us to enhance access to care while helping to lower
overall health care costs and improve health outcomes.
Our Retail Pharmacy Segment also provides health care services through our MinuteClinic® health care clinics.
MinuteClinics are staffed by nurse practitioners and physician assistants who utilize nationally recognized protocols
to diagnose and treat minor health conditions, perform health screenings, monitor chronic conditions, and deliver
vaccinations. We believe our clinics provide high-quality services that are affordable and convenient.
Our proprietary loyalty card program, ExtraCare®, has approximately 70 million active cardholders, making it one of
the largest and most successful retail loyalty card programs in the country.
As of December 31, 2014, our Retail Pharmacy Segment included 7,822 retail drugstores (of which 7,765 operated
a pharmacy) located in 44 states, the District of Columbia, Puerto Rico and Brazil operating primarily under the
CVS/pharmacy®, CVS®, Longs Drugs®, Navarro Discount Pharmacy® and Drogaria OnofreTM names, 17 onsite
pharmacies primarily operating under the CarePlus CVS/pharmacy®, CarePlus® and CVS/pharmacy® names, and
971 retail health care clinics operating under the MinuteClinic® name (of which 963 were located in CVS/pharmacy
stores), and our online retail websites, CVS.com®, Navarro.comTM and Onofre.com.brTM.