CVS 2014 Annual Report Download - page 12

Download and view the complete annual report

Please find page 12 of the 2014 CVS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 94

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94

10
CVS Health
Helping people to stay healthy. Our focus on improving outcomes can
be seen across CVS Health, from our decision to stop selling tobacco products to our clinical programs,
unique specialty capabilities, MinuteClinic locations, and our affiliations with nearly 50 health systems. In
specialty, we provide clinical support and drive superior outcomes through our unparalleled capabilities
to holistically manage the patient, not just the drug. Our innovative solutions work together to support
a better patient experience. Whether the patient chooses to receive a prescription by mail or pick it up
at a local CVS/pharmacy, we provide centralized clinical support from a CareTeam of pharmacists and
nurses that are disease-specific experts to help patients achieve optimal outcomes. Among our other
clinical programs, Pharmacy Advisor® has provided more than 10 million counseling interventions since
its inception. These interventions help identify adherence gaps and counsel patients to get them back on
their medications. Through our health system affiliations, we’re working to share information seamlessly
and electronically to improve patient care. We are also expanding our digital capabilities to create an
integrated pharmacy experience so customers can manage their prescription needs from anywhere and
receive them through their preferred channel.
“ A really good specialty pharmacy makes my job easier by
staying one or two steps ahead of me and my staff,” explains
a prominent rheumatologist. “I think that CVS/specialty
is doing a wonderful job for us.” In addition to the logistical
support given to her staff, this doctor values the help our
specialty pharmacists and nurses provide her patients. “I’ve
heard nothing but positive feedback about the interactions
that they have had. Or a new patient will tell me that a cousin,
relative, or friend used CVS/specialty and ask, ‘Will you be
using that for me?’”