CVS 2011 Annual Report Download - page 11

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CVS CAREMARK 9 2011 ANNUAL REPORT
emergency rooms was 40 to 80 percent less than
the other sites of care. Encouraging members to
use MinuteClinic can be an important source of
savings for our clients.
Q: Per, CVS Caremark has the industry-leading
specialty pharmacy offering. How will your
efforts to address the growing challenges in
specialty benefit from the combination of
assets across the enterprise?
Per: We recently began work on a new program
that will capitalize on our specialty offering and
a subset of our conveniently located retail phar-
macies to build a unique integrated specialty
solution. Our aim is to improve convenience and
expand access to pharmacist counseling for
our specialty patients who are among the most
chronically ill. It will give patients easier access to
their medications as well as personal access to
expert clinical pharmacists.
Q: Mark, we’ll give you the last word. The
integrated Pharmacy Advisor® offering pro-
vides critical messaging to patients about
non-adherence to prescribed medications
and gaps in care. What kind of results are
you seeing with it?
Mark: The numbers we’ve seen over the first year
have been very encouraging. Across the more than
700,000 members with diabetes, we delivered over
1.2 million live counseling sessions, the majority of
which were delivered by our store teams. Across
those populations who use our channels, we
increased the number of people who are optimally
adherent by between two percent and four per-
cent. And the percent of people with an identified
gap in therapy decreased between seven percent
and fifteen percent. In both instances the largest
impacts were delivered by our CVS/pharmacy
teams, who are really keeping patients healthier
and saving clients money.
PER LOFBERG
President,
CVS Caremark Pharmacy Services
MARK COSBY
President,
CVS/pharmacy
ANDREW SUSSMAN, M.D.
President,
MinuteClinic