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CVS CAREMARK 8 2011 ANNUAL REPORT
We recently spoke with the
heads of CVS Caremark’s
three businesses regarding
the company’s unique suite of
assets and integration “sweet
spots.” Below are excerpts
from that conversation.
Q: Gentlemen, CVS Caremark has talked a
lot about the integration sweet spots that
leverage the company’s assets. Why are
they so important?
Per: On the most basic level, these sweet spots
improve the quality of pharmacy care and help
manage costs more effectively for patients and
payors. We want to capitalize on the clinical
expertise and insights from our PBM business
along with the broad reach and face-to-face
engagement of our retail pharmacy and retail
clinic businesses.
Mark: Exactly. Old solutions can’t solve new prob-
lems. So we’re working to deliver innovative solu-
tions that address the evolving needs of our clients
and customers. That will allow us to successfully
differentiate ourselves from the competition.
Q: Per, what role did Maintenance Choice®
and other unique integrated offerings play in
your successful selling season?
Per: Our success in the 2011 and 2012 selling
seasons were due in no small part to the supe-
rior outcomes we are demonstrating through our
integrated offerings. While clients don’t choose
us for any single integrated offering, several new
clients adopted Maintenance Choice right out
of the gate because our powerful data enables
them to understand its value.
Q: Mark, what kind of results are you seeing
at CVS/pharmacy® from the integration?
Mark: Let’s start with the fact that medical costs
for non-adherent patients are nearly double the
costs of those who adhere to their drug regi-
mens. The integration with the Caremark PBM
has enabled us to greatly advance our efforts
at retail to drive greater adherence. Going back
to 2008, our retail pharmacists have conducted
over 150 million patient interventions through
our Patient Care Initiative. As a result, we now
have the best-in-class adherence rate among
top pharmacy retailers for patients suffering from
diabetes, hyperlipidemia, and hypertension.
Q: Andy, CVS Caremark talks a lot about
how MinuteCinic® can drive health care
costs lower. What kind of savings are we
talking about?
Andy: In one example, we recently looked at data
from a subset of CVS Caremark employees and
compared MinuteClinic users to non-MinuteClinic
users. We matched the groups for age, sex,
health status, health-seeking behavior, and
chronic disease. MinuteClinic users had 8 per-
cent lower overall health care costs, and their
emergency room expenses were 12 percent
lower. Additionally, results from a recent RAND
study found that the cost of MinuteClinic services
compared to physicians’ offices, urgent care, and
QUESTIONS & ANSWERS
WITH MARK COSBY, PER LOFBERG,
AND ANDREW SUSSMAN, M.D.
(PHOTOS LEFT TO RIGHT)