CVS 2007 Annual Report Download - page 18

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14 I CVS Caremark
Payors and patients have long counted on Caremark for a broad range of
services, whether it’s managing their pharmacy benets, lling prescriptions
by mail, or offering the industry’s deepest clinical capabilities. A leader in
specialty pharmacy, Caremark pioneered this category more than 25 years ago.
Through our Accordant business, we offer the most extensive health manage-
ment programs in the industry. We treat 27 separate chronic disease states,
including diabetes, hemophilia, multiple sclerosis, and rheumatoid arthritis.
Caremark’s strengths in analytics help us develop effective cost-control
strategies for Fortune 1000 employers, health plans, and other PBM clients.
Our strong service culture is reected in the latest J.D. Power and Associates
Retail Pharmacy Satisfaction Study. Caremark ranked highest in customer
satisfaction among 11 mail order pharmacy service providers. In 2008, the
ExtraCare Health card we are introducing for PBM clients will provide benecial
health promotions for their plan members.
The 23,000 pharmacists and MinuteClinic practitioners in our retail stores
will help us take many of our offerings to the next level by getting closer to the
patient. Take the $33 billion — and growing — specialty market. In addition to
lling prescriptions at our 20 specialty mail order facilities, we can offer patients
something no other PBM can: a network of 56 retail specialty pharmacies
where they can consult with one of our highly trained pharmacists on a face-
to-face basis. Personal interaction of this kind helps improve compliance, one
of the keys to lowering costs for payors and improving patient health.

 
070605
Net Revenues*
(dollars in billions)
*Comparable data


0706
EBITDA/Adjusted Claim*
(in dollars)
*Comparable data
1We filled approximately
74 million traditional and
specialty prescriptions by
mail in 2007.
Clinical pharmacists in our
seven award-winning customer
contact centers routinely
interact with patients and
physician offices.
Most prescriptions in our
state-of-the-art mail service
facilities are filled automatically,
verified by a pharmacist, and
packed and shipped within
minutes of arriving in our
dispensing pharmacy.
Automation can be seen
throughout Caremark mail
facilities, including this
A-Frame system that dispenses
high volume units in their
original manufacturer packaging.
2
3
4