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2013 AARP ANNUAL REPORT — i
AARP
ANNUAL
REPORT
2013

Table of contents

  • Page 1
    AARP ANNUAL REPORT 2013 2013 AARP ANNUAL REPORT - i

  • Page 2
    ... of life for all as we age. We lead positive social change and deliver value to members through information, advocacy and service. AARP VISION A society in which everyone ages with dignity and purpose, and in which AARP helps people fulfill their goals and dreams. 2013 AARP ANNUAL REPORT - ii

  • Page 3
    ... ...10 YOUR HEALTH ...16 YOUR HOME AND FAMILY ...20 NEW DISCOVERIES: TECHNOLOGY AND TRAVEL ...24 GIVING BACK/SERVING OTHERS ...28 LIFE REIMAGINED ...34 TRUSTWORTHY INFORMATION & RELEVANT BENEFITS ...38 2013 AARP BOARD OF DIRECTORS ...44 2013 AARP EXECUTIVE TEAM ...50 2013 FINANCIAL STATEMENTS ...51

  • Page 4
    ... in fighting for and equipping individuals to live their best lives. We protected and strengthened Social Security and A REPORT FROM THE CEO A. BARRY RAND Chief Executive Officer explore the possibilities that lie ahead. But they are also driven by a fear of the 2013 AARP ANNUAL REPORT - 2

  • Page 5
    ... Resource Center and helped make communities more livable. We empowered our members to give back and serve others through efforts like Drive to End Hunger and AARP Experience Corps. And we helped people to adapt and thrive in the "age of possibili® ties" through Life Reimagined. This report...

  • Page 6
    ... careful attention to members' wants and needs will keep AARP strong, relevant and well-equipped to serve America's diverse 50-plus population. A LETTER FROM THE CHAIR GAIL E. ALDRICH AARP Board Chair mer human resources professional, I was pleased to see the blossoming of many 2013 AARP ANNUAL...

  • Page 7
    MESSAGES FROM THE TOP AARP: VOLUNTEER LEADERS Travelling nationwide as AARP's chief volunteer spokesperson has been special. People have shared their stories, needs and dreams. They are passionate about their families and about building strong communities and a better society that offers them a ...

  • Page 8
    YOU'VE EARNED A SAY 2013 AARP ANNUAL REPORT - 6

  • Page 9
    ... changes in the way inï¬,ation adjustments are calculated for Social Security and veterans' benefits. Thanks to AARP's extensive advocacy, consumers realized that the so-called "chained CPI" was just a fancy Washington term for reducing retirement benefits relied on by retirees, widows, children...

  • Page 10
    ..., not harmful cuts. 7.1 million AARP members took part in our call for responsible solutions to strengthen Social Security and Medicare. You've earned a iay about the future of Medicare and Social Security. While some politicians in Washington are talking about 2013 AARP ANNUAL REPORT - 8

  • Page 11
    ... AARP Member (2013) MEMBER FEEDBACK "I enjoy being a AARP member because it helps individuals over 50 have a voice." - Henry D, AARP Member (2013, testimonial At a dockside restaurant in Cambridge, #ATL 13044) Maryland, AARP President Rob Romasco led a discussion about strengthening Social Security...

  • Page 12
    YOUR MONEY 2013 AARP ANNUAL REPORT - 10

  • Page 13
    ... AARP Public Policy Institute's ongoing "Middle Class Security Project" laid the groundwork for AARP's efforts to equip people to earn, manage and protect enough money for a lifetime. protections in 2013, thanks to vigorous "watchdog" efforts by AARP staff and volunteer advocates. These pro-consumer...

  • Page 14
    ... efforts to help people put their experience to work. The strategy was to serve as a bridge between job-seekers, Network in October to help even more 61,500 seniors are phoned each year by volunteer fraud-fighters with AARP Foundation about scams in their communities. 2013 AARP ANNUAL REPORT - 12

  • Page 15
    ..., including the Financial Freedom Tour, target multicultural populations. > AARP Foundation's Senior Community Service Employment Program is one of the few programs in the U.S. that provided community services More than 1,000 people jammed AARP's Work@50+ conference in Long Beach, California, in...

  • Page 16
    ... Back to Work 50+, a pilot program of AARP Foundation that will expand significantly in 2014. VALUE-ORIENTED MEMBER BENEFITS AARP is an ally for consumers-not only in the public arena and the workplace but also in the marketplace. Everyday discounts on groceries, dining, mobile phone service and...

  • Page 17
    ... I am retired every penny counts and I appreciate the discounts afforded to me. I purchased my life insurance policy through AARP and I am very satisfied with the policy and the benefits. Looking forward to many more years as a member." -Cheryl T., AARP Member (2013) 2013 AARP ANNUAL REPORT - 15

  • Page 18
    YOUR HEALTH 2013 AARP ANNUAL REPORT - 16

  • Page 19
    ... English and Spanish through the Walgreens Way to Well Health Tour with AARP. Health technicians on four specially equipped buses travelled in the U.S. and Puerto Rico for the ninth year. > As a follow-up to the popular 2012 Social Security for Dummies, AARP's STAYING SHARP 2013 AARP ANNUAL REPORT...

  • Page 20
    ...,000 people. In addition, the innovative online AARP Health Law Answers made it easy for people of all ages to understand what the health care law meant for them and their families. oped a free, online Health Care Costs Calculator based on millions of actual insurance claims. To ensure privacy, no...

  • Page 21
    ...AARP's support. As a result, more adults can access access quality care in their homes and communities. In Rhode Island, for example, one new law required an assessment of caregivers' needs, while another created a family leave insurance program that provides both employment 2013 AARP ANNUAL REPORT...

  • Page 22
    YOUR HOME AND FAMILY 2013 AARP ANNUAL REPORT - 20

  • Page 23
    ... information-the online AARP Caregiving Resource Center- logged more than 11 million page views in 2013. Many people found the site via public service ads from AARP and the Ad Council, which reassured caregivers that they are not alone in juggling caregiving with their own needs. AARP also expanded...

  • Page 24
    ... need and provide long-term care services and supports. At some point, this issue will affect us all." RESEARCH: CRISIS IN CAREGIVING Startling research from AARP's Public Policy Institute revealed that the number of family caregivers available for older MULTIMEDIA: New public service ads from AARP...

  • Page 25
    ... the first parks in the United States designed for grandparents and grandchildren was unveiled in Wichita, Kansas, by AARP and several community partners. Photo by Jacque Waite. AARP helped 564,000 drivers of all ages learn how to stay safe and confident on the road. 2013 AARP ANNUAL REPORT - 23

  • Page 26
    NEW DISCOVERIES: TECHNOLGY & TRAVEL 2013 AARP ANNUAL REPORT - 24

  • Page 27
    ... tablets to connect with everything during free technology training workshops presented by AARP TEK- "technology education and knowledge"- during Life@50+ in Atlanta. In an intergenerational twist, more than 50 students from the local 4-H council's Tech Wizards program and Georgia State University...

  • Page 28
    ... they need assistance, too." In 2014, AARP TEK workshops will be offered at both of AARP's Life@50+ events and on a pilot basis in a several states. bers to enjoy lodging, rental cars and vacations by rail. Articles in AARP's media outlets and insider tips from AARP Travel Ambassador Samantha Brown...

  • Page 29
    MEMBER FEEDBACK "I use my AARP membership/discounts whenever I travel (i.e., pay for airport parking, discount at hotels, discount at restaurants, etc.). I love being an AARP member!" -Linda A., AARP Member (2013) 2013 AARP ANNUAL REPORT - 27

  • Page 30
    GIVING BACK & SERVING OTHERS In support of AARP's social mission, attendees at the Life@50+ National Event & Expo in Atlanta assisted hungry seniors during a 2013 AARP ANNUAL REPORT - 28 Foundation. meal-packing activity organized by AARP

  • Page 31
    ... pounds of food were gathered through the AARP Virginia Community Food Drive, which involved members, faith-based groups, the Virginia Retired Teachers Association, and other community organizations. In Ohio, Drive to End Hunger teamed up with all 252 Walgreens stores statewide in September to raise...

  • Page 32
    ...(formerly Members and friends of the AARP Buchanan Retired Teachers Association in Virginia brought bags of food to their potluck picnic lunch for donation to hungry seniors. cause-based primary sponsorship with four-time NASCAR Cup Series champion Jeff Gordon driving the No. 24 Drive to End Hunger...

  • Page 33
    ... the With Our Youth! program, NRTA: AARP's Educator Community uplifts a half-million young people in more than 1,000 communities every year. In Pennsylvania, for example, school retirees saved Lehigh County more than $3.7 million through 26,000 hours of volunteer service that included serving as...

  • Page 34
    ... of people in several states. In Illinois, AARP staff members pitched in to help residents of the town of Washington try to recover items from their homes following a November tornado. Photo by Ryan Gruenenfelder. matching contribution of AARP Foundation. > In Colorado, AARP presented the American...

  • Page 35
    ... Day of Service. HONORING VETERANS AARP's successful 2013 Veteran's Day membership campaign resulted in $142,000 in donations to the USO Warrior and Family Care programs. The Create The Good website attracted more than 660,000 visits and 3,970,000 page views from individuals seeking volunteer...

  • Page 36
    LIFE REIMAGINED 2013 AARP ANNUAL REPORT - 34

  • Page 37
    ...coaching services and ways to connect with like-minded people. Life Reimagined for Work leveraged the LinkedIn social media platform to connect experienced workers with job opportunities and an online network of others seeking jobs, career advancement or networking. As one AARP staff executive noted...

  • Page 38
    ... thousands of members in exploring their own "life reimagined" goals. People also experienced Life Reimagined at a host of big events, from state fairs to the Essence Music Festival in New Orleans. Pilot programs in Arizona, California and South Carolina matched trained volunteer leaders with...

  • Page 39
    MEMBER FEEDBACK "AARP gives us a voice and makes us matter. Discounts are nice, but just having the force and strength of numbers speaking for our generation is a great value." -Rita D., AARP Member (2013) 2013 AARP ANNUAL REPORT - 37

  • Page 40
    TRUSTWORTHY AND RELEVANT: INFORMATION & BENEFITS 2013 AARP ANNUAL REPORT - 38

  • Page 41
    ..., "Not everyone peaks in their twenties." The ads established AARP as "An Ally for Real Possibilities." AARP launched its first national advertising campaign targeted to Asian Americans in May. Featuring three prominent community leaders, the ads conveyed the message, "The best is yet to come and...

  • Page 42
    ... of smartphone owners. To provide information when and how members want it, a free iPad app brought AARP The Magazine and the AARP Bulletin to life through exclusive content and interactive tools at every turn. For example, the app allowed George Takei, who played Mr. Sulu on Star Trek , is a social...

  • Page 43
    ... through the AARP emails that I receive on a daily basis; the newsletters cover topics like travel, employment, finances and health care. The 'Cheapskates' videos by Jeff Yeager are among my favorites and have really helped me save money!" -Carol H., AARP Member (2013) 2013 AARP ANNUAL REPORT - 41

  • Page 44
    Club, about reimagining life after a tragedy, and Mama's Girls, which tackled the complications of family caregiving. program went to the AARP Foundation to benefit Drive to End Hunger. Other new benefits included money-saving dining, entertainment, travel and retail offerings. CARS WITH A CAUSE...

  • Page 45
    MEMBER FEEDBACK "The information has been so useful when traveling and for health needs of people my age. The articles allow me to know what others are saying and think(ing) that are the same as mine. Plus I find out places to volunteer." -Douglas W., AARP Member (2013) 2013 AARP ANNUAL REPORT - ...

  • Page 46
    ... retiring in 2011 as president and CEO of the Visiting Nurse Service of New York, she served as director at Mount Sinai Medical Center and executive deputy commissioner in charge of New York City's Medicaid and public assistance programs. She chairs the New York eHealth Collaborative, the Long Term...

  • Page 47
    ... she chairs the AARP National Policy Council and is a member of both the Compensation Committee and the Audit and Finance Committee. Previously, she was the volunteer president of AARP California. Now retired, she was a founding partner of Lehman English Kelly and O'Keefe; executive director for the...

  • Page 48
    .... com, a free public service guide to online ratings of health care cost and quality for consumers. Ronald E. Daly, Sr. Ron Daly is a retired business executive from Olympia Fields, Illinois. He serves on the Member and Social Impact Committee and on the AARP Foundation Board of Directors. He spent...

  • Page 49
    ... and Finance Committee and the AARP Nominating Committee. He is a member of the Andrews Federal Credit Union Budget Committee and serves on the boards of the Association of University of Puerto Rico Alumni and Friends Abroad and the national Medical Music Group. Earlier in his career, he was senior...

  • Page 50
    ... Services. He also served as chair of both the National Academy for State Health Policy's Long-Term Care Committee and the Washington State Home Care Quality Authority. Joan R. Ruff. Joan Ruff, J.D., is an executive, human resources consultant and attorney from Mission Woods, Kansas. She is a member...

  • Page 51
    ...Habitat for Humanity and the Kansas City Red Cross. Eric J. Schneidewind. Eric Schneidewind, J.D., is an energy attorney from Grand Rapids, Michigan. He serves on the Governance Committee and the AARP National Policy Council. Previously he served as state president of AARP Michigan. A partner in the...

  • Page 52
    ...& Chief Human Resources Officer LISA M ARSH RYERSON President, AARP Foundation NANCY M. SMITH Corporate Secretary & Chief Integration Officer DEBRA WHITMAN Executive Vice President Policy, Strategy & International Affairs JOHN WIDER President & CEO AARP Services, Inc. 2013 AARP ANNUAL REPORT - 50

  • Page 53
    ... to $1.35 billion in 2012. These expenditures covered a wide range of initiatives, including You've Earned a Say (a nonpartisan initiative to strengthen Medicare and Social Security), Drive to End Hunger (a multiyear nationwide campaign to alleviate hunger) and Life Reimagined (which helps people...

  • Page 54
    ...of AARP-manages provider relationships for, and performs quality control oversight of, the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP members. AARP EXPERIENCE CORPS is a national leader in engaging adult tutors to...

  • Page 55
    ...as well as help our members obtain discounts on a wide range of products, travel, and services. A trusted source for lifestyle tips, news and educational information, AARP produces AARP The Magazine, the world's largest circulation magazine; AARP Bulletin; www.aarp.org; AARP TV and Radio; AARP Books...

  • Page 56
    601 E Street, NW | Washington DC 20049 | twitter: @aarp | facebook.com/aarp | www.aarp.org 2013 AARP ANNUAL REPORT - iv