BT 2015 Annual Report Download - page 94

92 BT Group plc
Annual Report 2015
Our foundations for being a sustainable and responsible business
e continue to deonstrate our leadership in deliverin societal and environental benefits and we have evolved our eistin 00 abitions
to ive focus to two other e areas ech iterac and the ocial pact of our products and services. ut of our seven foundation perforance
indicators below we have ade proress aainst five but failed to eet two our sicness absence rate and our ethical tradin.
Our 2020 ambitions 2013/14 performance 2014/15 performance Status Target for 2015/16 Page
Supporting
charities and
communities
Use our sills and technolo to help
enerate ore than 1bn for ood causes
 raised for ood
causes
uulative total since
01 1
 raised for ood
causes
uulative total since
01 
ontinue to iprove
upon total of  90
nspire two-thirds of our people to volunteer
by 2020a1 of  people volunteerin
 of  people
volunteerin
prove upon
 of  people
volunteerin
32
Creating a
connected
society
ore than 9 out of 10 people in the UK will
have access to fibre-based products and
services
 out of 10 people
can access fibre-based
products and services
. out of 10 people
can access fibre-based
products and services
ontinue to iprove
aainst 011
performance
91
elpin 10 people overcoe social
disadvantae throuh the benefits our
products and services can brina
na  new taret na  new taret tart to deliver
against 2020 target
of 10m people
91
Building a
culture of Tech
Literacy
elp  children receive better teachin in
tech sillsana  new taret na  new taret tart to deliver against 2020 target
of  children
91
Delivering
environmental
EHQHƬWV
elp our custoers reduce carbon eissions
b at least  ties the end-to-end carbon
impact of our business
1.1 achieved 1.1 achieved prove upon 1.1 91
Our foundations 2013/14 performance 2014/15 performance Status Target for 2015/16 Page
Our
investment
nvestent in responsible and sustainable
business practices to be ore than 1 of
adusted profit before ta 
1.01 of  invested 1.1 of  invested aintain 1 of 
invested 90
Our customers Customer service: a measure across
our entire custoer base. aret is to
consistentl iprove 
1. iproveent . iproveent ontinue to iprove
 fro 011
level
22
Our employees Employee engagement index: a measure of
our relationship with our eploees
. achieved . achieved aintain or iprove
fro 011
performance
32
Sickness absence rate:  of calendar das
lost to sicness absence
.10 calendar das
lost in sicness
. calendar das
lost in sicness
aintain or iprove
fro 011
performance
32
Ethical performance
a easure of our eploees awareness and
training
.9 achieved . achieved aintain or iprove
fro 011
performance
47
Our suppliers Ethical trading: a measure of our supply
chain review with specific focus on uan
ihts
9 follow-up within
three onths
9 follow-up within
three onths
100 follow-up
within three onths
for all those suppliers
identified as hih
ediu ris
37
Our
environmental
impact
CO2e emissions: a measure of our climate
chane ipact
9 reduction in net
2e emission intensity
aainst 1999 levels
9 reduction in net
2e emission intensity
aainst 1999 levels
ontinue to deliver
aainst 0 taret
by December 2020
40
Update on how we are deliverin our purpose  011
Target met Target failed Ongoing 7RƬQGRXWPRUHDERXWRXUDPELWLRQVRXUPHWKRGRORJLHVDQGKRZRXU
results are calculated, take a look at www.bt.com/deliveringourpurpose
a New 2020 ambition