BT 2015 Annual Report Download - page 78

76 BT Group plc
Annual Report 2015
BT Technology, Service & Operations (BT TSO)
  is our internal service unit that is responsible for
deliverin and operatin our networs platfors and
sstes.
  wors closel with each of our custoer-facin lines of business.
e create new products for the and ae sure that eistin services
evolve with the chanin needs of their custoers.
e are responsible for the whole lifeccle of s lobal networs
and sstes  fro desin test and build throuh to operational
anaeent. nd we ae sure that the are reliable and resilient.
e anae ost of s research and developent and loo at was
to dierentiate  thouh innovation. nd we anae our worldwide
patent portfolio. hese are covered further on pae .
Products and services
e anae the voice data and  platfors and the  applications
which ae up the core infrastructure for s products services and
internal sstes. hrouh technolo refresh and proactive aintenance
we are iprovin the reliabilit of our networs and  sstes so that
our custoers do not suer loss of service. ur people also desin and
deliver the lare-scale lobal anaed networ services which are sold
to an of the top copanies in the world.
e are replacin costl and inecient leac sstes with newer ones.
his saves us one and can free up capacit in the networ. nd it
often reduces the aount of ener we use.
e deliver and anae s internal  sstes such as our custoer
anaeent and  sstes. ur investents in these have siplified
our processes and iproved the wa our people interact with the. ur
service colleagues now have the inforation available to provide a better
service for custoers.
iven the rapid pace of chane in the technolo that   people
wor on we have developed coprehensive trainin and re-sillin
proraes. e are also a aor recruiter of UK raduates and odern
apprentices. his is covered further on pae 1.
Performance in the year
e have iproved the reliabilit of our  sstes. e have also
continued to reduce our costs and the roups ener consuption.
Key facts:
Our IT reliability has improved
for the fourth consecutive year
We have upgraded our core
IP network to handle record
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We reduced our energy usage
for the sixth consecutive year
Operational reliability of our
core voice and broadband
network platforms has hit a
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e have continued to develop our networs and platfors. his has
resulted in new features bein added iproveents in reliabilit and older
technolo bein reoved. ou can read ore about this on pae .
rivin ontinuous proveent has been critical to transforin our
costs.  adoptin lean tools and techniues our lobal desin teas
have been able to iprove productivit. his has led to a reduction in
the cost and the aount of tie it taes to create product desins.
ehave further reduced our reliance on third-part vendors as we have
continued to build our own  developent centres. ou can read ore
about our lobal developent centres on pae .
Key priorities
ur future plans include
 developin new capabilities and processes to iprove custoers
eperiences
 worin with penreach to deliver the first ultrafast broadband trials
see pae 
 conductin technical trials of the voice and data capabilities of our
core networ to enable the iration to all- services
 continuin to invest in our  platfor addin new channels and
launchin the first season of our eclusive U hapions eaue
and U uropa eaue coverae
 continuin to epand our lobal networ to e cloud data centres
to oer our corporate custoers enhanced securit and perforance
when usin cloud services such as icrosoft ure and aon eb
ervices and
 runnin trials with enterprise custoers so that the can control
networ functions such as firewalls and  optiisation fro 
servers on their sites. his could lead to a reduction in the aount
ofspecialist networ hardware custoers reuire.
Our research and development
activities on page
34
Recruitment of graduates and
apprentices on page
31
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