BT 2015 Annual Report Download - page 17
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15
The Openreach
1H[W*HQHUDWLRQ)LHOG$SSV
Tomasz Kulawinski
Field engineer
t iproves
worin life and
speeds thins up.
And my customers
love it too.
Find out more about this story and
Openreach at www.openreach.co.uk
ith illions of custoers to support
ettinthe riht enineer with the riht
sills tothe riht location at the riht tie
can be a aorchallene.
o dispense with the enorous aounts of paperwor each ob used
to enerate we created our penreach et-eneration ield pps.
oaded onto sartphone devices now issued to 1000 of our field
enineers the ae sure each enineer has the inforation needed
to do a reat ob for their custoers.
ield enineer oas Kulawinsi installs and repairs telecos services
across a lare urban area. e has over 0 ears eperience. anded
a device loaded with our ob anaeent software oas now
receives new assinents on the ove copletes reports in real tie
and ets to obs faster usin in-built satnav. ain his life easier
the pps ensure he also ets ore wor done. oas sas hes proud
of this new device pull it fro pocet and pic up new obs ust
lie that. t iproves worin life and speeds thins up. nd
custoers love it too.
ince its launch the suite of ield pps has transfored our
operational ecienc while showin that were alwas read to
ebrace new technolo and thinin ivinour tea of enineers
the etra tie and space the need for each custoer.
15
Q What’s changed most during your time
at BT?
A eve alwas done reall cool research.
he ai of this has shifted so that were
ain sure we develop ideas and
solutions that can appl to our networ.
Q <ou set the record for the fastest data
WUDQVPLVVLRQRYHUƬEUH2WKHUWKDQ
speed, what does this capability allow
people to do?
A e are incredibl proud of that
achieveent but its not ust about
settin records. ts about enhanced
custoer eperience the abilit to do
all the thins that oure used to doin
online but uch easier uch faster
anduch uicer.
Q With increasing consumer and business
demands, what’s next in terms of
technological advances?
A e need to eep pushin our abilit to
aiise capacit and innovate to o
beond that capacit. thin what well
see is a ore aile optical world which
is a ver ecitin and pioneerin area
tobein.
atch video online at
www.bt.coannualreport