BT 2015 Annual Report Download - page 17

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15
The Openreach
1H[W*HQHUDWLRQ)LHOG$SSV
Tomasz Kulawinski
Field engineer
t iproves 
worin life and
speeds thins up.
And my customers
love it too.
Find out more about this story and
Openreach at www.openreach.co.uk
ith illions of custoers to support
ettinthe riht enineer with the riht
sills tothe riht location at the riht tie
can be a aorchallene.
o dispense with the enorous aounts of paperwor each ob used
to enerate we created our penreach et-eneration ield pps.
oaded onto sartphone devices now issued to 1000 of our field
enineers the ae sure each enineer has the inforation needed
to do a reat ob for their custoers.
ield enineer oas Kulawinsi installs and repairs telecos services
across a lare urban area. e has over 0 ears eperience. anded
a device loaded with our ob anaeent software oas now
receives new assinents on the ove copletes reports in real tie
and ets to obs faster usin in-built satnav.  ain his life easier
the pps ensure he also ets ore wor done. oas sas hes proud
of this new device  pull it fro  pocet and pic up new obs ust
lie that. t iproves  worin life and speeds thins up. nd 
custoers love it too.
ince its launch the suite of ield pps has transfored our
operational ecienc while showin that were alwas read to
ebrace new technolo and thinin ivinour tea of enineers
the etra tie and space the need for each custoer.
15
Q What’s changed most during your time
at BT?
A eve alwas done reall cool research.
he ai of this has shifted so that were
ain sure we develop ideas and
solutions that can appl to our networ.
Q <ou set the record for the fastest data
WUDQVPLVVLRQRYHUƬEUH2WKHUWKDQ
speed, what does this capability allow
people to do?
A e are incredibl proud of that
achieveent but its not ust about
settin records. ts about enhanced
custoer eperience the abilit to do
all the thins that oure used to doin
online but uch easier uch faster
anduch uicer.
Q With increasing consumer and business
demands, what’s next in terms of
technological advances?
A e need to eep pushin our abilit to
aiise capacit and innovate to o
beond that capacit.  thin what well
see is a ore aile optical world which
is a ver ecitin and pioneerin area
tobein.
atch  video online at
www.bt.coannualreport