BT 2015 Annual Report Download - page 55

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53
Overview
The Strategic Report
Purpose and strategy
Delivering our strategy
0ur lines of business
Group performance
Governance
Financial statements
Additional information
Our lines of business
his section eplains ore about our lines
of business. e provide inforation on the
products and services we sell. e eplain the
dierent custoers and arets we serve
thetrends we are seein in our arets and
how each of our lines of business perfored
this ear.
e also describe the role and responsibilities
of  our internal service unit.
54 How we are organised
55 BT Global Services
59 BT Business
64 BT Consumer
68 BT Wholesale
71 Openreach
76 BT Technology, Service & Operations
Our customers
ur custoers rane fro UK consuers to lobal
corporations.
Our products and services
ur lines of business oer products and services
tailored to the tpes of custoers the are taretin.
e have launched a nuber of innovative products
this ear. nd an of our products allow our
custoers to reduce their carbon footprint.
Line of business performance
e eplain how each of our lines of business did this
ear. e describe their operational and financial
perforance and how the delivered aainst the
three pillars of our strate.
53
Overview
The Strategic Report
Purpose and strategy
Delivering our strategy
0ur lines of business
Group performance
Governance
Financial statements
Additional information